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Retail Store Manager

Goodwill Industries of Arkansas Bentonville ,AR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 Goodwill Industries of Arkansas is now hiring a Retail Store Manager for our Bentonville, AR. retail location.

GENERAL DESCRIPTION OF POSITION

The Retail Manager works with the leadership team and staff to execute store operational objectives as they relate to supporting the annual operating plan. He or she has direct responsibility for decision making in areas involving customers, team members, operational issues, business planning, priority setting, staff scheduling, team member performance appraisals, compliance with company policies, and assisting the District Manager with any and all areas of the business. The Retail Manager also supports and drives Goodwill's mission to help people prepare for, find, and keep jobs, with an emphasis on finding employment.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Staffs all open positions at the store with quality and productive employees. Provides every employee with clear job responsibilities and expectations. Ensures all new employees are oriented and trained on all required work processes, procedures and expected standards of performance. Evaluates the efficiency and productivity of assigned team members by establishing performance standards and objectives and conducts regular performance appraisals. This duty is performed weekly, about 10% of the time.

2. Assists team members in goal setting and skills development. Provides feedback on performance and attendance, addresses concerns, and administers performance discussions as needed. Provides work leadership on assigned shifts.. This duty is performed daily, about 15% of the time.

3. Meets/exceeds revenue projections and contribution targets for the store. Monitors production and donations performance weekly and monthly, and provides monthly reviews to all retail associates. Ensure all production and rotation quotas are met. This duty is performed daily, about 25% of the time.

4. Plans, organizes, and directs the activities of team members Schedules employees with a focus on controlling payroll costs and adequate coverage and customer service. This duty is performed daily, about 15% of the time.

5. Provides a clean, fun, and safe environment for employees and customers. Provides maximum level of customer service to ensure repeat sales. This duty is performed daily, about 10% of the time.

6. Maintain proper displays and merchandise presentation in accordance with standard operating procedures. Adequately stocks and maintains interior and exterior of the store in an attractive manner. This duty is performed daily, about 5% of the time.

7. Manages store's loss control by monitoring customers and employees and reporting suspicious activity to Loss Prevention. Ensures that items are not given away without authorization. This duty is performed daily, about 5% of the time.

8. Monitors sales, cash management, inventory control, store merchandising, and appearance. Ensures that correct sales reports are submitted on a daily basis. This duty is performed daily, about 10% of the time.

9. Maintains effective communication with support staff. Plans and organizes monthly store meetings, functions, and activities. This duty is performed daily, about 5% of the time.

10. Regular attendance is required as outlined in Goodwill's attendance policy. Observes safety procedures and personnel policies and ensures compliance by employees, community service workers, volunteers and trainees. This duty is performed daily.

11. Attends regular management meetings and relates information back to staff. Acts as a positive role model for employees, trainees and customers in all respects of professional development. This duty is performed daily.

12. Ensures that the store opens on time and is properly staffed and operational during designated hours of operation. This duty is performed daily.

13. Participates in local community, civic, and business organizations and is active in the local Chamber of Commerce. This duty is performed as needed.

14. Perform any other related duties as required or assigned.

ADDITIONAL INFORMATION
Travel within the state of Arkansas. Frequent physical exertion and exposure to unfit donated goods.
Regular attendance at retail managers' meeting is required.
Additional Qualifications:

Retail and/or production management experience

Ability to lead teams

Entrepreneurial spirit/ownership thinking

Supervisory and fiscal responsibility

Excellent guest service skills

Teaching and Training abilities

Effective communication skills

Decision making ability

Some computer knowledge a plus

Must be able to interact cordially and productively with a variety of people.

Must be able to market Goodwill and explain the mission to the general public.

Must be able to read, write and communicate clearly in English.

Must establish and maintain effective relationships with supervisors, employees, and co-workers, while motivating them to their best performance.

Must be able to establish an effective schedule for employees within allocated payroll. Must be able to work a flexible schedule, on short notice, including holidays, nights and weekends and frequently in excess of 40 hours a week, with a minimum of 45 hours per week.

Ability to function in a hectic work environment with occasional periods of high stress.

Must be able to take initiative and make decisions with little supervision.

Must observe and enforce safety policies in all phases of the operation.

Must have knowledge of fashionable women's, children's and men's clothing as well as furniture and household items.

Must be able to lift and carry objects weighing up to 35 pounds frequently and up to 50 pounds occasionally.

Must be able to stand and walk for a prolonged period and to frequently bend, stretch and stoop.

Must have reliable transportation and drive to work on scheduled days.

Qualifications

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
 

EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 4 years related experience and/or training, and 2 years related management experience, or equivalent combination of education and experience.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License with an acceptable driving record for the previous three years.

SOFTWARE SKILLS REQUIRED
Intermediate: 10-Key, Alphanumeric Data Entry, Database, Human Resources Systems, Payroll
Systems, Spreadsheet, Word Processing/Typing
Basic: Accounting, Contact Management, Presentation/PowerPoint

Company Description
Goodwill Industries of Arkansas is dedicated to making our local community a better place. Our employees are an important part of the cycle of giving in the community and hold valuable positions that move our organization ahead, from retail jobs to office supports.

Those who work at Goodwill get more than a paycheck, they go home with a sense of pride, dignity, and a job well done. They know they are making a difference.

About Us:

At Goodwill Industries of Arkansas, we help people with disabilities and other disadvantages reach their highest potential through training, education and employment services. "Donate, Shop, Change a Life!" is more than just a tagline - it’s how we have been operating for over 90 years.

Our programs and services offer a hand up, not a hand out. Sometimes that hand up is resume development or job placement assistance. Other times, the hand up comes in the form of education or training programs.

The number of transformed lives is more than just glowing statistics; they are actual stories of people who turned their lives around and discovered their potential. Get to know a few of the lives that have been touched by Goodwill.

When you support Goodwill by donating to or shopping at stores in your neighborhood, you support our mission and make a lasting impact in your community by changing lives.

Goodwill offers competitive wages and a strong benefits package. Apply today for immediate consideration.

Goodwill Industries of Arkansas

Why Work Here?

Because our Mission is changing lives through education, training, and employment.

Goodwill Industries of Arkansas is dedicated to making our local community a better place. Our employees are an important part of the cycle of giving in the community and hold valuable positions that move our organization ahead, from retail jobs to office supports. Those who work at Goodwill get more than a paycheck, they go home with a sense of pride, dignity, and a job well done. They know they are making a difference. About Us: At Goodwill Industries of Arkansas, we help people with disabilities and other disadvantages reach their highest potential through training, education and employment services. "Donate, Shop, Change a Life!" is more than just a tagline - it’s how we have been operating for over 90 years. Our programs and services offer a hand up, not a hand out. Sometimes that hand up is resume development or job placement assistance. Other times, the hand up comes in the form of education or training programs. The number of transformed lives is more than just glowing statistics; they are actual stories of people who turned their lives around and discovered their potential. Get to know a few of the lives that have been touched by Goodwill. When you support Goodwill by donating to or shopping at stores in your neighborhood, you support our mission and make a lasting impact in your community by changing lives. Goodwill offers competitive wages and a strong benefits package. Apply today for immediate consideration.

Address

1400 Southeast Walton Blvd
Bentonville, AR
72712 USA