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Production Supervisor

Goodwill Industries Of So
Las Vegas, NV
  • Posted: over a month ago
  • Nights
Job Description

Job Summary:

The Production Supervisor is responsible for learning all aspects of the Production Manager role. The Production Supervisor reports to the Production Manager and handles production goal tracking, quality and quantity checks as well as managing the second shift retail production staff. The position acts as a key holder and fills in for the Production Manager when needed.


  • Ensure that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees.
  • Achieve daily, weekly, and monthly production goals for the store, reaching out to senior management when short on donations.
  • Ensure every rack/cart of processed goods receives a quality, quantity, and price (QQP) review.
  • Crosstrain and be proficient in every production department to train new processors and fill in when necessary.
  • Crosstrain and be proficient as a cashier and be prepared to substitute for a Customer Service Supervisor.
  • May need to close the store at the end of the night.
  • Communicate with the Store Management Team any needs to ensure production and sales goals will be met.
  • Train new staff and coach existing staff to follow the Production Manual guidelines, holding staff accountable for meeting processing goals.
  • Facilitate meetings with production team.
  • Ensure that store and surrounding premises are kept clean and free of safety hazards, and that safety procedures are understood and followed by all store employees.
  • Ensure Processors and workstations are stocked with approved supplies.
  • Securely lock down building, close the store and ensure the premises are safely vacated.
  • Ensure all Processors complete Floor Work each day for one hour. Complete Floor Work audits daily to ensure Floor Work processes are followed to company standards.
  • Assists in any other projects as determined by management.
  • Ensure compliance with all Goodwill of Southern Nevada (GSN) policies provided in the Team Member Goodwill Guidebook, Goodwill Industries International standards, and safety and security regulations.
  • Adhere to all GSN Manuals, handbooks, policies, and procedures.


  • Must be able to work in open warehouse environment being exposed in various weather and temperature conditions to include extreme heat, humidity and cold.
  • High school/ GED completion.
  • Ability to follow verbal instructions and to work as a team member.
  • Must be able to read and write.
  • Must be able to continuously perform repetitive work, at a set pace.
  • Minimum of a year of retail supervisory experience.
  • Possess strong interpersonal skills through command of the English language to work with customers and employees.
  • Provide proof of identification and eligibility to work in the United States of America.
  • Meet qualitative and quantitative performance standards as established by the company.
  • Must have reliable transportation to be able to travel to different Goodwill locations at a moment’s notice.
  • Team Member in this position will periodically be transferred to other Goodwill retail stores, based on business operational needs.
  • Must possess a current driver’s license and be fully insured according to Nevada law.
  • Must be fluent in English, bilingual a plus.
  • Must exhibit a high level of integrity and business ethics.
  • Requires a high level of adaptability and flexibility.
  • No record or disclosure of criminal conviction within 7 years from date of application that indicates a tendency towards theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
  • Must provide proof of identification and eligibility to work in the United States of America.

Environmental Factors:

Due to the donation of materials, dust and animal hair may be present in the warehouse/backroom throughout the year. Position is generally standing or walking. Some bending, kneeling, and lifting is required when dealing with merchandise or donations. Work at times can be conducted in an outdoors environment where no cooling or heating will be available. Exposure to heat, cold, dust and sometimes humidity is a possibility.

Physical Factors:

Lift/Carry: Up to 50 lbs. Push/Pull: 100 lbs.

Goodwill Industries Of So


Las Vegas, NV
89145 USA



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