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General Manager - Texas

Good Shepherd Hospice
Dallas, TX
  • Posted: 5 days ago
  • Full-Time
Job Description
Our Mission...serving people with compassion and dignity.
General Manager - Texas

Job Summary

The General Manager - Texas is responsible for the successful operation and support of a very busy and fast growing hospice market. This individual will serve as a part of the Executive Leadership team, and will be responsible for the oversight, development and growth of the Texas market. This position is also responsible for budgetary and clinical performance.

The General Manager - Texas will report to the Chief Operating Officer and will work in collaboration with the local Executive Directors to build and foster a positive, ethical and compliant operational work culture. 

This key role will drive operational excellence by ensuring the delivery of quality care and services to patients and their families, enhancing business development and continuously improving efficiencies and fiscal successes.


  • Provide leadership and support for all Texas locations.
  • Ensure a high level of customer service to our patients/clients and each other at all times.
  • Recruit, hire, train, manage and provide ongoing development for Executive Directors.
  • Provide assistance in the review and analysis of financial, compliance, clinical, and operational performance indicators and provide feedback to the President, Chief Operating Officer and local management teams.
  • Maintain current knowledge of program policy, service, compliance and license requirements.
  • Participate in the evaluation of agency performance through quality assurance and performance program and monthly review of operations.
  • Works in conjunction with Compliance Officers to ensure compliance with all regulatory bodies. This includes but is not limited to, HIPPA, AHCA, federal, state, city and county regulations, and all patient medical records guidelines as required by CMS.
  • Partner with local leadership to assist in the hiring of staff.
  • Support and communicate the organization’s goals, priorities and professional standards.
  • Utilize the company’s software platform and other technology tools to review & trend location results.
  • Work with local leadership to ensure effective report management and understanding of the data elements and overall impact to the branches.
  • Work in collaboration with the sales teams to identify and pursue opportunities for new markets & initiatives.
  • Guide Executive Directors in all operational areas including process and personnel management.
  • Travel as needed to make site visits to locations and provide professional development and training to achieve optimum staff performance.
  • Establish and maintain working relationships with key contracts, marketing and clinical staff to ensure thorough understanding of company products/services.
  • Comply with applicable legal requirements, standards, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPAA and Documentation Standards.
  • Identify new growth opportunities, including new locations and partnerships (hospitals, facilities, physicians, etc).
  • Partner with and recruit Medical Directors



  • Three to five years in hospice or home health management or regional operations experience is required.
  • Master’s degree in health care management or related field preferred.
  • Proven executive management, organizational and administrative skills.
  • In depth knowledge of Federal and State regulations and requirements that regulate hospice and/or home health agency functions.
  • Ability to prioritize and concurrently manage multiple tasks.
  • Strong written and verbal skills, along with the ability to work effectively with a wide range of professionals and a multi-disciplinary team.
  • Ability to prepare and analyze budgets and financial reports.
  • Ability to analyze and solve problems and conflicts in a positive and constructive manner.
  • Ability to work with and supervise others as an effective team builder and team player.
  • Ability to effectively evaluate performance and take corrective actions when necessary.
  • Ability to respond in a calm and professional demeanor.
  • Ability to work in stressful situations or environments.
  • Computer literate with skills in Microsoft Office (Word and Excel).
  • Valid drivers’ license and current auto liability insurance.
  • Can successfully pass criminal background check.


About Us

 Good Shepherd Hospice is a leading regional provider of hospice care with a clear vision for our future, strong leadership to guide us and great opportunities for all current and future employees. We opened our first office in Oklahoma City in 1995. Today, we have a regional presence serving Texas, Kansas, Missouri and Oklahoma. Along the way, we've touched the lives of more than 20,000 patients and shepherded 50,000+ family members through their time of need, offering bereavement support for as long as they desired it. 

COMPASSIONATE ABOUT CARE. passionate about life.


Good Shepherd Hospice


Dallas, TX
75243 USA



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