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Registered Medical Assistant

Good Shepherd Community Clinic, Inc. Ardmore, OK
  • Posted: over a month ago
  • Full-Time
Job Description

Registered Medical Assistant (RMA)

Status:Non-Exempt, Full-Time – 1.0 FTE

Salary Range:

Responsible to:  RN Manager

Responsible for:  N/A

Hours of Work:  Monday – Thursday 7:55a-6:00p or Monday - Thursday 7:55a-5:00p, Friday 7:55a-12:00p

Job Context:

The RMA collaborates with the health care team and patients to assess, plan, facilitate, and advocate for options and services to meet patients’ health needs and promote quality, cost-effective outcomes.       

Functional Relationships:


  • RN Manager
  • CMO
  • Medical Providers
  • Nursing Team
  • Patient Access Team
  • Wellness Team
  • Pharmacy
  • Clinical team


  • Patients
  • Referral Partners (other medical offices, laboratory services, etc.)
  • Outside Pharmacies

Main Areas of Responsibility:

  • Patient Care
  • Vital Signs
  • Pre-authorizations
  • Telephone Encounters
  • Appointment Management
  • Cleaning & Stocking Exam Rooms
  • Medical Supplies Management
  • Phlebotomy
  • EHR Charting
  • Ensure appropriate forms are completed
  • Referrals to outside agencies
  • Managing Orders (Labs, Radiology, procedures, etc.)
  • Scanning
  • Vaccines – Pediatric and Adult
  • Prescription Refill Management


  • Conduct a comprehensive assessment of the patient’s health and psychosocial needs and develop a treatment plan collaboratively with the patient (and family or caregiver) and health care team.  Complete referrals when necessary.
  • Strive to promote patient empowerment and self-determination.  Assist and support patients in adhering to treatment plans and self-management goals.  Monitor, evaluate, and document patient progress.
  • Collaborate with outside service providers – including hospital, medical offices, behavioral health, laboratory services, outside pharmacies, and more – to plan and coordinate treatment for the patient including managing referrals to outside agencies.
  • Record all interventions – phone, email, in-person – in patient chart.  Compile and produce reports on service delivery and outcomes.
  • Correspondence through personal contact, phone, email and regular mail; returning messages and relaying information in a timely manner.
  • Work with Chief Operations Officer and Chief Medical Officer to obtain data needed for outcome measurement reporting.
  • Report patient progress in patient files and to medical staff.
  • Collect and prepare laboratory specimens; coordinate care with lab companies as needed.
  • Perform basic laboratory and point of care testing.
  • Scheduling patients – appointments, lab, radiology, and outside agency services.
  • Performing and recording vital signs on patients.
  • Preparing patients for medical procedures and assist with procedures.
  • Maintain patient’s medical records.
  • Keep exam rooms sterilized and stocked with supplies.
  • Other cleaning duties as assigned.
  • Medication refills.
  • Work with patients - new-born to geriatric, women’s health, OB, immunizations, and more
  • Communicate relevant information to the medical, dental, wellness, pharmacy teams and COO to maintain continuity of care.
  • Promotes smooth interactions with other departments and fosters good interdepartmental relations.
  • Works well with supervisor and all others in positions of authority.
  • Maintains cooperative working relationship with all personnel.
  • Consistently shows ability to recognize and manage priorities.
  • Performs all duties in an independent manner with minimal supervision and direction, shows initiative.
  • Makes reasonable efforts to limit the use and disclosure of (PHI) Protected Health Information to the minimum necessary to perform the job.
  • Follows all Safety rules.
  • Maintains a well-groomed appearance.
  • Maintains a well-kept work area.
  • Manage multiple projects to conclusion.
  • Provide reports as requested by senior leadership.
  • Must be able to work as a member of a team and promote teamwork with other staff members.
  • Must work with patients in a compassionate, non-judgement manner.
  • Must adhere to and enforce GSCC Policies and Procedures.
  • Assess and report opportunities for cost savings and process improvements.
  • Attention to detail and problem-solving skills.
  • Resolve issues that arise in a timely manner
  • Responsible for risk management and patient safety and is accountable for the systems for which you work
  • Assume responsibility for timely reporting to senior management or regulatory agencies.
  • Perform other duties as assigned.

Personal Specifications:


  • Respect for all others; seeing value in all people
  • Ability to work closely and collaboratively with team members
  • Displays excellent internal and external customer service
  • Positive attitude


  • A high degree of personal and professional discretion and integrity
  • Ability to think and act quickly while maintaining a high-level of customer service and professionalism
  • Mature, with good problem-solving skills
  • Self-starter
  • Ability to lead by example and inspire confidence

Knowledge and Experience:


  • Oklahoma Registered Medical Assistant (RMA) license required.
  • Ability to communicate and work effectively with people of varying backgrounds, health care professionals and support staff at all levels.
  • High level of problem solving and critical thinking skills.
  • Must have respect and regard for the dignity of all patients and their families / caregivers.
  • Excellent computer skills required for internal communications.
  • Ability to work independently as well as part of a team.

Physical Requirements:  While performing the duties of this job, employees are regularly required to sit, walk and stand; talk and hear, both in person and by telephone.  Requires sitting, standing and walking for extensive periods of time.  Must have strength sufficient to assist with lifting and transferring a patient and perform CPR.  Must have sufficient mobility to bend, stoop, and bend down to the floor; ability to move around rapidly; and to move in small, confined areas.


Good Shepherd Community Clinic, Inc.

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