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Care Navigator 1 - Call Center Customer Service Representative

Good Days
Frisco, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Good Days is a nonprofit organization that focuses on helping those with chronic illnesses through an in-office call center environment. Joining the Good Days team would come with perks to support you in your personal and professional lives which include but are not limited to: our team work environment, engaging and supportive leaders, plenty of opportunities for growth and learning, as well as our employee benefits offerings and PTO. 

We have a set work schedule that is Monday through Friday 8 AM to 5 PM with no weekends or nights. 

Care Navigator I Responsibilities:

  • Possess high-quality customer service skills by displaying courtesy, sensitivity, and professionalism at all times.
  • Effectively communicate with patients and partners and their advocates.
  • Responsible for handling inbound calls, chats and emails with ability to determine needs and handle accordingly using training and/or documentation provided.
  • Ability to collect information, create, and completes referrals and accounts.
  • Ability to resolve caller questions and concerns regarding status of requests for assistance.
  • Be knowledgeable in general insurance billing methods and pharmacy operations.
  • Ability to properly utilize all systems for maximum efficiencies (Word, Excel, MS Outlook, Company proprietary software, DiseaseTrak, telephone, and call center software).
  • Ability to process all patient applications completely in accordance with all current policy, procedures and PHI compliance standards.
  • Ability to operate during assigned work hours. Regular and punctual attendance is an essential element of the job.
  • Attend company required training classes, modules, or team meetings for continuous learning.

Qualifications:

  • High School education required
  • 1-2 years of related experience and/or training desired or equivalent combined education and experience
  • Knowledge of practices and procedures commonly used in a call center or customer service environment
Company Description
Good Days is a non-profit advocacy organization that provides resources for life-saving and life-extending treatments to people in need of access to care.

https://www.mygooddays.org/

Good Days

Good Days is a non-profit advocacy organization that provides resources for life-saving and life-extending treatments to people in need of access to care. https://www.mygooddays.org/

Address

2611 Internet Boulevard

Frisco, TX
USA

Industry

Business

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