Customer Service Representative
- Expired: over a month ago. Applications are no longer accepted.
We’re looking for new talent to join our family of collaborators!
Golden West Packaging Group is a packaging leader with 13 manufacturing facilities. As the logistics sector continues to grow, we’re creating new key executive opportunities. We are helping to deliver dreams in a box with the goal of helping our customers sell more products. Come make your mark at a company that celebrates your individuality, skills, and talents. Join us in reimagining our organization by bringing on talented individuals who can contribute to our success.
We look forward to meeting with you and becoming a part of the Golden West family. Apply today!
Role & Responsibility:
Overall responsibility for a CSR, are as follows; customer and sales rep contacts, quoting, order entry, order processing, and order shipping.
Maintain communication between customer and sales reps via phone and email.
Assign tasks associated to other departments to achieve the information needed to quote new projects.
Enter orders into software systems, follow up and adjust as necessary.
Review and ensure that all orders are on-time, deliveries meet, and other product quality and performance issues are being met.
Attend scheduling meetings.
Monitor customer owned inventory and warehouse stock items. Provide input to customers and sales reps as to availability of stock, slow-moving items, and fast-moving items.
Keep sales reps and management informed of problems and situations that may affect the performance of sales service, scheduling, and shipping.
Review and confirm any new orders that come in.
Complies with company policies and procedures.
Additional duties as assigned by management.
Interface with production, shipping, design, accounting personnel
•Determine machine routing
•Comply with ISO 9001 procedures and processes
•Regular, on-time attendance
Qualifications and Education Requirements
Strong communication skills. Ability to read and interpret documents such as business and performance reports, operating and maintenance instructions and procedure manuals. Ability to write customer orders and requirements and correspondence. Ability to speak effectively before groups of customers, the general public, managers, and other employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, and volume. Ability to compute rates and ratios. Ability to generate and interpret graphical representations.
Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer literate (MS Office including Word and Excel and data entry skills)
Application knowledge of products and production processes
Quality standards – both ISO and QS
Employee is regularly required to walk and talk and hear, stand, and sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job in the plant, the employee is exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the plant work environment is usually loud.
The individual must possess the following:
-Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting.
-Superior communication skills.
-Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution.
-Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts either involving the supervisor directly or as a third party, understands and demonstrates positive motivational skills including coaching and delegation techniques.
-Demonstrated confidence including providing a consistent style with an acceptable level of professional assertiveness.
-Professional appearance to support his/her role as a customer service representative.
The performance of the Customer Service Representative will be measured as follows:
-Operating standards - The employee will need to meet or exceed the Operating Standards set in the areas of quality, cost, safety, planning, customer satisfaction, supervision, efficiency, and productivity. Such standards will be set annually and communicated to the employee.
-Personal growth - Each year there will be professional goals developed and agreed to by the manager and supervisor.
-Employee relations – The employee will be evaluated regarding his/her skills and advancements in the areas of customer service, positive and corrective/constructive feedback, and helping to create a positive work environment.
-Creativity – This will be evaluated by how active the employee is in participating in advancing the business through new and innovative ideas.
High school diploma or GED
Two years experience in customer service
Two years experience in a manufacturing environment
PREFERRED Candidates offer the following:
-Experience in the corrugated container industry
-Computer literate (MS Excel and MS Word)
-Experience with Forsite, AmTech, Zytec and/or KIWI software
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is occasionally required to stoop, kneel, crouch or crawl; lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Golden West Packaging GroupWhy Work Here?
We are offering an extremely competitive salary, benefits, great working environment, growing opportunities, and more!
Golden West Packaging Group, a Lindsay Goldberg portfolio company, is a leading West Coast mill-independent specialty packaging business formed in 2017. The Company provides custom corrugated packaging, folding cartons, and displays along with full-service support, including storage, fulfillment, distribution, and packaging supplies and equipment, to a diversified customer base. The Company has extensive production capabilities, which include structural and graphic design, value-added converting, flexographic printing, and lithographic lamination. From its formation and add-on acquisitions, the Group is currently comprised of 12 companies and 13 manufacturing facilities with operations in three countries. The Company is headquartered in Sacramento, California.
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