IT Analyst – Multi-Clinic Dermatology and Plastic Surgery Group
Golden State Dermatology (GSD) is a leading and comprehensive medical, surgical, and cosmetic dermatology and plastic surgery medical group. Golden State specializes in medical conditions of the skin, hair and nails, Mohs micrographic surgery for the treatment of skin cancer as well as surgical and non-surgical cosmetic skincare, anti-aging and body contouring. GSD is committed to providing excellent and personalized care to all of its patients. GSD is rapidly growing with locations in the San Francisco Bay Area and California’s Central Valley. There are plans to grow in these markets and new geographies. GSD’s corporate headquarters is located in Walnut Creek, CA. GSD is a physician owned group with a leading private equity investor.
The IT Analyst is a part to full time resource to support the technology needs of GSD’s rapid expansion. This role will work closely with GSD’s Office Managers, physician leaders and Vice President of Operations and will report to the Vice President of Finance. The position will work closely with GSD’s outsourced IT company which sets the strategy for GSD’s IT. GSD is an entrepreneurial environment, so the right person will be comfortable with a fast pace, be flexible/adaptable, and willing to rollup his/her sleeves to help as needed.
Order IT equipment.
Install IT equipment (PCs, iPad, kiosks, credit card scanners, etc.).
Serve as the on the ground Help Desk support for GSD. Develop a ticketing process for IT issues.
Manage user name / password issues, user profiles and access to GSD’s practice management and EMR systems (eClinicalWorks and EMA from Modernizing Medicine),
Visit the clinics to address issues and to monitor the IT environment. Develop positive working relationships with the Office Managers and physicians.
Help evaluate the IT infrastructure of acquisition targets.
Support the third-party IT company setting GSD’s IT strategy.
Provide some training on eClinicalWorks, EMA and other software and hardware as needed.
Assist and lead other projects as needed.
At least 2 years of IT experience
Clear and well-organized communicator
Personable, able to connect with various types and levels of people (e.g., clinic staff, leadership, physicians, IT vendors)
Proactive and a self-starter