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Operations Manager (Benefits and Payroll) - Federal Space

Golden Key Group
Landover, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

About GKG

With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands.  We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002.

Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise.  We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.



This position has been established for the Department of Commerce PP&B contract, which provides operational support for Personnel Action Request (PAR), Payroll, and Benefits (PP&B) processing services for ten Bureaus/Offices with a customer base of approximately 22,000 employees. 

The Program Manager serves as the Operations Manager for Benefits and Payroll and oversees program activities for all aspects of Benefits and Payroll program management, including processes and procedures, workload management, quality control, records maintenance, and mail management. The incumbent directs the work of the Benefits and Payroll Teams to ensure timely and accurate processing of actions and appropriate filing of documents. Additionally, the Operations Manager (B&R) collaborates with other operational managers and team leads to evaluate program efficiency and effectiveness, conduct tactical and strategic planning, and implement process improvement for providing end-to-end transactional services. The incumbent also partners with the Service Management Team to inform, guide and assist with evaluation of operational effectiveness and quality assurance. This position reports to the Director of Operations.



Program Management:

  • Accomplishes strategic objectives by overseeing multiple project activities.
  • Communicates job expectations by planning, monitoring, appraising, and reviewing job contributions.
  • Implements production, productivity, quality, and customer-service standards by resolving problems, completing audits, identifying trends, determining system improvements, and implementing change.
  • Meets financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Operational Management:

  • Oversee all B&P activity to include actions received through HRConnect, ES Portal, and Contact Center inquiries, as well as standard reports generated from NFC and HRC.
  • Develop and implement business strategies and procedures to ensure timely and accurate processing, in compliance with contractual obligations
  • Maintain daily, weekly, and monthly dashboards to manage workload and track timely completion of processing work.
  • Track compliance with service level agreements and other key performance indicators, and advise leadership on service delivery, accomplishments, challenges, and opportunities.
  • Continually assess volume of work and resources available and realign as needed to ensure that all work is completed on time.
  • Partner with PP&B leadership to initiate, manage, and facilitate continuous improvement projects to gain efficiencies, improve productivity, and accelerate growth.
  • Prepare and present accomplishments to the customer, using effective visualization methods and crisp analytics.   
  • Coach and mentor team members in performing the technical work, monitor performance accomplishments, and provide feedback.
  • Other duties as assigned.


  • Master’s Degree or mastery of Federal HR operational work (15+ years of experience in Federal HR operational and transactional processes, particularly benefits entitlements and payroll processing (i.e., knowledge of Title 5 CFR, GPPA, benefits entitlements, calculation of SCD’s, creditable service determinations, OPM’s Guide to Personnel Data Standards, OPM’s Guide to Personnel Recordkeeping, and NFC processes and procedures).  
  • Experience in managing costs, schedules, risks, and opportunities
  • Expertise in promoting process improvement
  • Successful experience supporting business development activities in creating solutions and establishing basis of estimates to perform
  • Critical thinking and analysis skills using complex data sets
  • Self-motivated, self-directed, persistent, and detail-oriented
  • Proficient with data analytic tools and applications (e.g., advanced Excel, project management), web-based programs, and business tools
  • Ability to lead and mentor
  • Effective communication skills (written and verbal)
Company Description
Golden Key Group (GKG) is a Woman-owned, 20-year old Federal Government contractor located in Reston, VA. GKG serves various government Agencies and Departments, including the Dept. of Transportation, Department of Defense, Department of Homeland Security, General Services Administration and others. .

Golden Key Group


Landover, MD



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