Customer Service Representative

We're Looking For A: Customer Service Representative

Location: REMOTE (select states) or onsite at our headquarters in Salt Lake City, UT

The Golden Difference. How are we different from other companies?

• Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents
• Employee Stock Ownership Plan
• 401k retirement contribution
• 10 days of paid vacation, 6 days of paid sick time

What You'll Be Doing:

• Handle various accounts simultaneously
• Research and reconcile problems concerning charges and payments
• Correct/update customer information as appropriate
• Document accounts with actions taken/customer requests
• Work with customers to increase membership retention, sales, and overall brand loyalty
• Place orders for customers as requested
• Track shipments
• Meet standard call center performance metrics
• Perform other Duties as assigned

Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don't tick ALL of these boxes.):

• Handle various accounts simultaneously
• Research and reconcile problems concerning charges and payments
• Correct/update customer information as appropriate
• Document accounts with actions taken/customer requests
• Work with customers to increase membership retention, sales, and overall brand loyalty
• Place orders for customers as requested
• Track shipments
• Meet standard call center performance metrics
• Perform other Duties as assigned