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Customer Relations Representative

Golden Customer Care
Salt Lake City, UT
  • Expired: August 11, 2022. Applications are no longer accepted.
Who We Are

Golden Customer Care's mission is to deliver a world-class experience to every single customer with whom we interact. We are the human touchpoint for some of the largest health, wellness and beauty brands online, and we take that responsibility seriously. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain high levels of customer satisfaction. We're growing fast, but our core values remain the same as when we were founded in 2010. If you are results driven, ambitious, a creative problem-solver, have a positive energy, collaborative and team oriented, and a continuous learner we might just be the perfect place for you!

THE ROLE

The Customer Relations Representative will assist customers with questions concerning products, shipping, and billing activities on customer accounts. They respond to questions concerning social media advertisements. This position works closely with our home office social media teams to maintain the highest level of customer satisfaction. Remote or onsite work options. Weekend hours required.

What Your Day-to-day Will Look Like
  • Review and address negative reviews and customer issues.
  • Provide the highest level of customer service.
  • Deescalate upset customers.
  • Check for errors in transactions. Correct orders as needed.
  • Contact customers regarding adverse effects.
  • Send surveys to customers after they contact Customer Service.
  • Research and reconcile problems concerning charges and payments
  • Correct/update customer information as appropriate
  • Manage comments and messages for brand social media pages.
  • Perform other related duties as assigned.

What The Best Candidate Will Have
  • Maintain strictest confidentiality and discretion regarding customer information
  • Demonstrate critical thinking and problem-solving skills
  • Adapt to a fast-paced environment
  • Initiative to work independently
  • Excellent attendance is required
  • Flexibility to work additional hours as may be required
  • Strong organizational and leadership skills
  • Strong attention to details
  • Strong customer service orientation
  • Strong understanding of phone etiquette
  • Must be able to effectively cope with typical job stress
  • Must be able to establish and maintain effective working relationships with others.
  • Must be able to contribute to a positive working environment
  • Excellent written and verbal communication skills
  • Strong organizational skills

Why You Should Work for Us

Here at Golden Customer Care, we work in a lively, laid back work environment with a fully stocked break room for our employees to use. We pride ourselves in our incredibly diverse workforce. We intentionally strive to cultivate, create, and celebrate a rich, vibrant, and inclusive culture of belonging where our employees feel respected and empowered. We also offer:
  • Competitive Hourly Rate.
  • Employer-paid benefits (medical, dental, vision, life)
  • Matching 401K plan
  • Highly valuable employee stock ownership plan (ESOP)
  • Virtual Cross Fit classes with professional coaches
  • Yoga and meditation breaks
  • Casual, "no dress code" atmosphere and an open, inspiring office space
  • Ongoing learning and development opportunities such as manager and employee development classes, mentorship program, and much more.
  • Regular celebrations and employee events
  • Highly interactive work with a talented, diverse, passionate team
  • UNLIMITED room for growth and results-based pay increases
  • Onsite/Covid-19 safe conditions

Equal Employment Opportunity

Golden Customer Care strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Golden Customer Care recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Golden Customer Care may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Golden Customer Care

Address

Salt Lake City, UT
84193 USA

Industry

Business

View all jobs at Golden Customer Care