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Customer Service Representative

Gocella Agency Buffalo, NY
  • Posted: over a month ago
  • $20,000 to $30,000 Yearly
  • Full-Time
Job Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in


Prior experience is not necessary

Apply for the position today by completing the form and completing the assessment.



Benefits

Bonus Opportunities

Weekends Off

Holidays Off

Career Development & Growth

Hands On Training



Responsibilities

  • Process customer policy change requests.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls on the first ring.
  • Schedule appointments for sales staff to meet prospective customers.
  • Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.


Requirements

  • Possess an upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Great Customer Service Skills.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.

Gocella Agency

Address

Buffalo, NY
14227 USA

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