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Customer Service Representative

Go Glass Lewes, DE

  • Expired: May 03, 2021. Applications are no longer accepted.

Job Description FUNCTIONS: Customer Service Representative will perform a variety of functions to assist customers who contact the company via phone, e-mail, fax, or in-person. The majority of these functions are sales-related including providing quotes, processing work orders, scheduling installations and estimates, and completing invoices. In this position, other office functions including managing accounts receivable, ordering and tracking supplies, organizing sales files, and maintaining the customer showroom. GENERAL RESPONSIBILITIES/ESSENTIAL FUNCTIONS: Perform a wide variety of office sales and administrative tasks including the following: Deliver a consistent and high-level of customer service to all Go-Glass customers. Answer the phone professionally and assist those customers promptly. Assist walk-in customers with questions, service requests, and product/service selection for low complexity home and auto products in a polite and professional manner. Schedule estimating and installation appointments for sales and service teams. Provide sales support by making follow-up sales calls, collecting deposits, ordering materials, and answering customer questions. Manage accounts receivables for the location in cooperation with the location manager. Manage accounts payables documentation for the location. Respond to internet inquiries via professional, written and verbal communication. Prepare sales estimates for low complexity home and auto projects. Co-operate with the Administrative Office to execute accounts receivable and accounting functions. Maintain an organized filing system for sales, purchasing, administrative, and other documents. Maintain a clean and professional customer showroom. Other duties as assigned Training Hands-on training from location manager and others. – Auto Glass for Non-Technicians – Windshield Repair – Auto Glass Replacement Safety Standards (AGRSS) .

Requirements:SKILLS AND APTITUDES: High School Diploma or equivalent. Proficiency in Microsoft Outlook, Word, and Excel. Individual must be able to read and perform arithmetic in fractions and decimals. Ability to use a measuring device such as a tape measure. It should be possible to learn this job in 6 – 12 months with proper dedication and training. This position does not require the training or supervising of others. Successful candidate will have the desire and ability to serve external and internal customers. Self-motivated individual with the ability to work well as a leader or member of a Team. Positive, winning attitude and the flexibility to succeed in a fast paced, changing work environment. Highly organized with the ability to successfully complete multiple tasks at one time. CONTACTS: This position requires a high level of professional verbal and written communication with Customers, Vendors, and Team Members. Job Type: Full-time Company Description In 1982, Larry Linderer founded the Salisbury Glass Company using a startup of $30,000 in home equity. The company began with one location with an initial team of five employees. A year later his son Doug joined, adding a family dynamic to the business.

Soon after that, Jim Hansen joined the team and the company began to lay the framework for what was to become Go-Glass Corporation. The three of them soon realized that the Ocean Pines/Ocean City, MD community could benefit from a location in the immediate area (1985), soon followed by the Accomac, VA store (1988). In 1992, Doug bought the company from his father. The auto, home and business product mix continued, but he enlarged a passionate view of safety, certification and quality service — GoGlass was “born.” In addition, the company upped its game in the builder services segment. The early 2000’s enabled the company to build on existing industry relationships with the purchase of Bennett’s Glass in Dover and Lewes in 2005, and Seger Glass in Easton in 2008.

With those acquisitions, the GoGlass daily service footprint became the entire Delmarva Peninsula.

Go Glass


Lewes, DE



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