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Technical Incident Manager

Glotel Inc Lockport, NY
  • Posted: 13 days ago
  • $29 to $30 Hourly
  • Contractor
  • Benefits: Vision, Medical, 401k, Dental

Exciting Opening for a Technical Incident Manager in Lockport, NY with a Digital Media client

6 Month initial W2 contract, with potential for extension

The successful candidate will be tasked with:

  • Coordinating and driving technical incident resolution
  • Defining and maturing incident management processes, best practices
  • Partner with internal/external teams on operational issues
  • Dispatch on-call engineers, facilitating communication and driving resolution to events via standard operating procedures
  • Other tasks as required

The ideal candidate will be able to prove the following:

  • Network Troubleshooting background and skillset
  • IT Service Management understanding (ideally experience in an ITIL environment)
  • Experience working as an Incident Manager
  • Strong verbal and written communication skills for documenting and communicating incidents in real-time
  • Experience working in a Technical Call Center, NOC, or equivalent environment
  • Ability to secure Security Clearance if needed

Glotel Inc

Why Work Here?

We are the "Premiere" Telecom staffing provider!

Founded in 1989, Glotel opened its doors as a telecom staffing provider. Today, Glotel has evolved into a niche brand operating at the intersection of IT, engineering and communications to optimize our clients.

Address

Lockport, NY
USA

Website

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