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Onsite Support Engineer (Clearance Required)

Glotel Inc Washington, DC
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

Principal Technical Support Engineer - OSE (Bolling AFB)

Job Description

Our client is continuing to grow & our Support Services Team is expanding! We are currently seeking an On-site Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies.

Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data.

Self-motivation is required as this is a very proactive position but you must also have proven success working as part of a team. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business and your customers business.

Essential Responsibilities:

  • Work with customers to troubleshoot and resolve complex network and product issues
  • Interface with our world-class support, development and SQA teams to identify and to resolve product issues
  • Utilizing client's Knowledge Management database, research & develop technical tips and solutions
  • Advise customer on network management best practices using client's product suite

Required Experience

  • Bachelor’s Degree in Computer Science/Network Security or equivalent discipline
  • Minimum of 7 years in network management supporting external customers
  • 2 plus years in critical and managed customer care
  • Proven expertise in customer relationship and management
  • Network Management experience in environment preferred
  • Experience working remotely, but cooperatively with HQ
  • Demonstrated ability to identify and resolve complex network problems
  • Cisco Certification (CCNA minimum, CCNP preferred)
  • Linux Certification (RHTC minimum)
  • Knowledge of Windows and Unix operating system environments
  • Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)
  • Ability to multi-task with strong attention to detail
  • Ability to travel up to 25% -Project Management Certification a plus (PMP) -Server Hardware Support Certification a plus (Dell DOSD)
  • VMware Certification a plus
  • TS/SCI Clearance Required

Qualifications

Active TS/SCI Clearance Required

Glotel Inc

Why Work Here?

We are the "Premiere" Telecom staffing provider!

Founded in 1989, Glotel opened its doors as a telecom staffing provider. Today, Glotel has evolved into a niche brand operating at the intersection of IT, engineering and communications to optimize our clients.

Address

Washington, DC
USA

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