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FT & PT Call Center Health Verification Specialist (QAC)

Globe Life Omaha, NE
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Job Description:

Quality Assurance Representative

The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

Summary Job Description:

We’re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Quality Assurance Representative you’ll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential – hourly wage plus bonus based on performance.

Primary duties & responsibilities:

  • Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment
  • Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed
  • Clearly explain the application process to potential customers
  • Accurately complete additional paperwork as needed
  • Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database
  • Transfer calls to appropriate department as needed
  • Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)

Required Skills:

Required Knowledge, Skills, & Abilities:

  • Minimum typing requirement of 30 wpm
  • Excellent oral and written communication
  • Superior customer service skills required – friendly, efficient, good listener
  • Proficient use of the computer, keyboard functions and Microsoft Office
  • Ability to multi-task
  • Knowledge of medical terminology and spelling a plus
  • Ability to work under pressure
  • Excellent organization and time management skills
  • Must be detail-oriented
  • Have a desire to learn and grow within the Company

Education & Work Experience:

  • High school diploma or equivalent
  • 1+ years of experience in a call center or customer service environment preferred

Physical Requirements:

  • Heavy outbound phone calling
  • Sitting and wearing a headset for extended periods of time
  • Heavy computer use

Hours:

Full-time and part-time positions available with flexible scheduling; Part-time must work Saturday morning shift (4 hours). You’ll accrue personal and vacation time whether working full- or part-time and be paid for training. As a full-time employee you are also eligible to enroll in health, dental, vision, life, 401k and Pension plan.

Globe Life

Why Work Here?

Career opportunity with excellent benefits including pension and 401K, and great culture.

Globe Life is a wholly owned subsidiary of Globe Life, Inc. With $80 billion of insurance in force, Globe Life is committed to providing secure life insurance protection to their policyholders today and in the future. You can be assured Globe Life will be there when you need us the most.

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