Expired: 25 days ago. Applications are no longer accepted.
We are now hiring Telephone Verification Representatives for the Waco, TX American Income Life business line of Globe Life.
As a Telephone Verification Representative you are responsible for verifying life and health insurance applications directly with potential customers, which is a vital part of our company’s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the company will decline or issue a policy.
You can also expect to: • Handle inbound and outbound telephone calls with potential customers • Accurately document the information on the appropriate database.
You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. We offer a friendly, casual work environment and an excellent earning potential-you can earn an hourly wage plus bonus based on performance.
• Must be outgoing and hardworking. • Must have a desire to learn and grow within the company. • Must be a self-starter. • Detail-oriented. • Friendly, efficient, and a good listener. • Minimum typing requirement of 30 wpm. • Proficient use of the computer, keyboard functions, and Microsoft Office. • Knowledge of medical terminology and spelling is a plus.
• Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment. • Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed. • Clearly explain the application process to potential customers. • Accurately complete additional paperwork as needed. • Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database. • Transfer calls to appropriate department as needed. • Successfully meet the minimum expectation for departmental key performance indicators (K.P.I.s)
• Ability to work independently. • Ability to multi-task. • Ability to work under pressure. • Excellent oral and written communication skills. • Excellent organization and time management skills. • Superior customer service skills.
We are an Equal Opportunity Employer.
Globe Life Insurance
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