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Customer Retention Specialist

Globe Life Insurance Waco, TX
  • Posted: 4 days ago
  • Other
Globe Life has an exciting opportunity for a Customer Retention Specialist in our Customer Service and Retention department. This is a full-time, 2nd shift position.

As the Customer Retention Specialist you will:
• Maintain direct contact with policyholders by telephone.
• Retain current policyholder business by explaining current benefits.
• Collect past due premiums and
• Offer methods to satisfy their insurance needs.

There is no cold calling in this position.

This position is structured so that advancement to a Senior Conservation Specialist Position (LG5) is automatic after one year of service.

Education requirements

• High school diploma or equivalent.

Experience requirements

• Internal candidates applying for this position must have 1 year experience in Policy Owner Service.

Qualifications

• Minimum typing requirement of 30 wpm.

Responsibilities

• Service inbound calls from current policyholders with the intent of cancelling their insurance benefits.
• Place outbound calls to current policyholders regarding coverage, premium, and other policy information.
• Record the outcome of the calls.
• Perform research necessary to effectively answer policy holder questions and concerns.
• Compose business letters and effectively communicate in writing and verbally.

Skills

• Ability to work independently and make judgement decisions.
• Ability to understand and apply a variety of oral and written instructions.
• Ability to operate standard office equipment as well as software packages required by the department.
• Must demonstrate initiative.
• Proficient communication skills including proper grammar, word usage, and punctuation in writing and verbally.


Work hours

• 2nd shift: Monday-Friday, 12pm-9pm. No weekends.
• Training: Monday-Friday, 8am-5pm.

We are an Equal Opportunity Employer.

Globe Life Insurance

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