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Service Desk

Global Technical Talent, LLC 04330 ,ME
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Service Desk
 
Service Desk Job Description:
  • 50%: Customer service skills to include phone support and ticket support.
  • 40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function
  • 10%: Analyze operations and arrange components into logical sequences.
  • Monitors state network and state applications for completion and errors. Reports errors according to SOP's.
  • Acts as an extension to the Service Desk taking after hours, and when needed, with calls to assist with troubles.
  • Enters all calls into a logbook and into an internet-based tracking system for trouble tickets.
  • Discriminates between critical and non-critical jobs and reach out to contacts programmers as necessary.
  • Browse pending, ongoing, and completed RFC's, in order to keep a general knowledge of changes occurring, or that have been completed.
  • Reports hardware problems on the IBM system. Usually I/O errors on tape drives, which must be documented into an internet-based tracking system and paper logbook. Document any other hardware problems in a similar manner.
  • Reports hardware problems on the Data Center systems. Reach out to proper standby staff and document into an internet-based tracking system and paper logbook. Document any other hardware problems in a similar manner.
  • Mounts input tapes on the IBM system. Also, removes used output tapes from the loaders and file in the racks.
  • Checks condition codes on certain IBM jobs to be sure they have run correctly. Reports failures to IBM System Analyst
 
Service Desk Required:
  • Ability to follow written and oral instructions
  • Ability to lift 35 lbs.
  • Windows 7, Intermediate
  • Windows 8, Beginner
  • PC/Laptop, Intermediate
  • Excellent record of dependability
  • Ability to follow written and oral instructions
  • Ability to lift 35 lbs.
  • Windows 7 - 10, Intermediate
  • PC/Laptop, Intermediate
  • Excellent record of dependability
  • Immediate availability
 
Preferred:
  • Mainframe (application), Beginner
Company Description
About Global Technical Talent:
GTT is a 100% owned subsidiary of Chenega Corporation, a Native American Corporation performing on 250+ federal projects and 100+ commercial projects with over 5,800 US employees and 1 Billion in annual Revenue. GTT is a leading national staffing agency focused on IT talent; with clients nationwide and a technology-driven recruiting infrastructure.

WHY GTT:
Flexible work-life Balance, GTT’s exceptional employee driven culture. 1⁄2 day on Friday during summer, few days remote option.
Excellent base salary, One of industries TOP commission structure, three-week vacation.
State of the art Recruiting Infrastructure, AI driven ATS, 9 Million Unique Talent profile, 90+ highly experience Talent advocated.
Parent Company: 5600+ employee organization, over 900m in annual revenues across a variety of industries. Native American Company (8a ANC corporation)/ Minority Owned Benefits:
20 years of referenceable past performance with fortune 500 clients
Our long-term clients include some of national larges companies such as Goldman Sachs, TD Bank, UBS, Thomson Reuters, BOSE, TJX, Partners Healthcare, Fidelity, Amazon/Audible, LYFT, Eversource, PG&E, Abbot and more.

Global Technical Talent, LLC

About Global Technical Talent: GTT is a 100% owned subsidiary of Chenega Corporation, a Native American Corporation performing on 250+ federal projects and 100+ commercial projects with over 5,800 US employees and 1 Billion in annual Revenue. GTT is a leading national staffing agency focused on IT talent; with clients nationwide and a technology-driven recruiting infrastructure. WHY GTT: Flexible work-life Balance, GTT’s exceptional employee driven culture. 1⁄2 day on Friday during summer, few days remote option. Excellent base salary, One of industries TOP commission structure, three-week vacation. State of the art Recruiting Infrastructure, AI driven ATS, 9 Million Unique Talent profile, 90+ highly experience Talent advocated. Parent Company: 5600+ employee organization, over 900m in annual revenues across a variety of industries. Native American Company (8a ANC corporation)/ Minority Owned Benefits: 20 years of referenceable past performance with fortune 500 clients Our long-term clients include some of national larges companies such as Goldman Sachs, TD Bank, UBS, Thomson Reuters, BOSE, TJX, Partners Healthcare, Fidelity, Amazon/Audible, LYFT, Eversource, PG&E, Abbot and more.

Address

04330, ME
04330 USA