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Salesforce Administrator

Global Technical Talent, LLC San Antonio, TX
  • Expired: 8 days ago. Applications are no longer accepted.
Salesforce Administrator

Salesforce Administrator Primary Responsibility:
  • Performs general administration of Salesforce.com products. Provides technical support and troubleshoots application related issues.
  • Assists users with Salesforce issues and needs. Monitors and responds to the Case queue of support and help requests.
  • Provides bookings support and bookings data validation to multiple sales, commissions and reporting teams.
  • Assists in ensuring bookings capabilities for all products and services and maintains bookings data integrity through audits and enforcement of established bookings rules.
  • Maintains general Salesforce.com data integrity and assists internal teams with various month-end closing activities.


Salesforce Administrator Knowledge/Skills/Ability:
  • Basic knowledge of Salesforce tool, specifically in terms of administration and troubleshooting. Excellent ability to provide technical support.
  • Working knowledge of standard sales processes and usage of Salesforce. Light configuration (users, hierarchies, skills/configuration in Live Agent, field updates, etc.).
  • Strong Excel skills.
  • Understanding of, or ability to learn Salesforce data management toolsets (Data Loader, DemandTools, etc.).
  • Strong knowledge of the native Salesforce reporting and dashboarding functions, including Custom Report Types.
  • Ability to understand and assist in sales bookings procedures, as well as assist in establishing best practices and documentation for processes as it relates to bookings.
  • Solid communication (written and oral), problem-solving, and time management skills.
  • Customer centric mindset, with the ability to interface with teams of internal sales users on a daily basis.
  • Ability to handle the fast pace and stress of a sales environment.

Job Complexity:
  • Performs all tasks directly related to the maintenance and administration of Salesforce products with advanced knowledge of Lead, Account, Contact and Opportunity objects.
  • Manages support queue for ongoing Salesforce support requests in addition to administrative needs of Salesforce and other sales systems users.
  • Creates and maintains reports and dashboards.
  • Provides technical support and troubleshoots application and bookings related issues.
  • Escalates more complex issues to senior team members.
  • Develops and delivers training on Salesforce products, driven by assessment of sales usage and educational needs.
  • Provides data maintenance and data integrity reviews within Salesforce and other Sales systems.
  • Assists with audits to protect data integrity and enforcement of bookings and de-bookings rules.

Supervision:
  • Operates under moderate supervision.
Education/Experience:
  • Requires a High School Diploma/GED, with minimum 1-2 years EITHER Salesforce.com administration and sales practices/process experience OR relational database administration and sales practices/process experience.
  • Highly proficient in working with Microsoft Office Suite required, especially Excel.

Physical Demands:
  • General office environment. Moderate levels of stress will occur, especially during business deadlines.
  • Must be able to work flexible schedule to meet business needs.
  • No special physical demands required.

Global Technical Talent, LLC

Address

San Antonio, TX
78218 USA