Information Systems Engineer

This is not an entry level position. Seeking candidates with experience in an IT support environment. Preferably in an MSP.

The Information Systems Engineer role is responsible for supporting a wide variety of clients and systems almost entirely remotely. Clear and concise communication skills (written and verbal) are equally as important as technical ability. The proper candidate will be motivated to take on new challenges and expand their technical knowledge. This position will be exposed to many different environments and systems providing ample opportunities for growth in your field.  This position will require you to not only work as an individual to solve every day problems, but also work with a team to devise solutions to prevent issues, then design and implement those solutions.

Travel Requirements: 15% - Mostly to out of state clients with an occasional visit to local clients.

Looking for a candidate that meets the following criteria:

• Exceptional written and oral communication skills.
• Act as a final point of escalation for the most critical, severe, and complex issues.
• Experience troubleshooting the most difficult problems involving hardware and software.
• Experience working with and troubleshooting new and unfamiliar software.
• Ability to jump into new, complex, and unique environments and adapt quickly to diagnose and troubleshoot problems.
• Exceptional interpersonal skills, with a focus on active listening.
• Strong documentation skills.
• Ability to mentor junior team members.
• Desire to solve complex problems.
• Ability to work with a team, build solutions, implement, and train others.

Required Knowledge:

• Windows 10
• Windows Server 2012-2022
• Office 365 and Exchange Administration
• Active Directory
• Group Policy
• LAN and WAN Networking
• Routing and Switching
• Firewall Rules, Services, and Configurations
• Hyper-V and/or VSphere/ESXi
• Network Printers and Deployment
• Advanced Hardware and Software Troubleshooting

Preferred:

• MSP Experience
• SonicWall
• Ubiquiti Equipment
• Connectwise Automate
• Connectwise Manage
• Screenconnect
• Solar Winds Backup
• PowerShell
• .NET (C#/VB/ASP)