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Customer Care Associates

Global Response Fort Lauderdale, FL
  • Posted: 8 days ago
  • $13 Hourly
  • Full-Time
  • Benefits: 401k

In business since 1974, Global Response is seeking motivated Inbound Customer Service Representatives interested in providing excellent customer care for our main office located at 777 South State Road 7, Margate, FL.

As an Inbound Customer Service Retention Representative, you must be confident, outgoing and self-motivated with a strong work ethic. You must also be a team-oriented person who is open minded and willing to learn and who has the ability to function effectively in a fast-paced call center environment. It is also vital for your role as an Inbound Customer Service Specialist that you are articulate with excellent verbal and written communication and interpersonal skills and the ability to easily establish rapport with customers.

Apply at Global Response’s Main Office - 777 S State Road 7, Margate, FL 33068.

Apply: This Monday through Friday 8a-4:30p. Jobs are filling daily. Training classes in August.

40+ Upcoming jobs - Paid Training, Weekly Pay, Growth Opportunities.

Paid Training Class Customer Service / Client Retention for Well Known National Broadcasting Company Shifts 8a-4:30p, 10:00a-6:30p & 3:30p-12:00a(midnight) & many more full time shifts. All shifts require one weekend shift.

Customer Service Responsibilities:

Respond to customers with knowledge, empathy & a high level of customer care via telephone, email and chat.

Assist the customer in identifying his/her needs, suggesting products that satisfy those needs.

Provide information to customers regarding products, including features and benefits.

Process orders, prepare correspondence and fulfill customer needs to ensure brand satisfaction.

Solve customer issues in a courteous, friendly and professional manner using client approved procedures.

Customer Service representative positions entail a high amount of customer interaction over the phone.

Ensure that customers understand product information, and be able to provide additional information to customers as needed.

Listen attentively to customer needs and concerns; demonstrate empathy.

Prepare complete and accurate work and update customer file.

Effectively transfer misdirected customer requests to an appropriate party.Inbound Customer Service

Call Center Customer Care Qualifications:

High school diploma or GED; college experience or degree a plus

Basic computer proficiency, particularly with Microsoft applications as well as web-based applications

Excellent Verbal/Written Communication SkillsPunctuality and consistent work attendance

Customer Service experience a plus

Receptionist experience a plus

Call Center Customer Service experience a plus

Type 30 wpm

At Global Response Corporation WE MAKE IT HAPPEN!!! Celebrating more than 41 years in business, we provide the finest in customer contact center and fulfillment services. We have the tools, talent and technology essential to providing superior customer service and sales.

We employ hundreds of customer care and sales professionals who provide results- oriented and customized solutions for our national clients such as Metropolitan Museum of Art, MoMA, Crate & Barrel, Lacoste, Toyota, Lane Bryant, Rack Room Shoes, Justice, National Geographic, Plated, and many more.

We want to meet you! Apply in-person Monday through Friday 8a-4:30p

Address: 777 S. State Road 7, Margate, FL 33068.Please use the north-side entrance.

For questions please call: 954-969-2433.

For directions by phone, call 954-396-3889.

Job Type: Full-time

Global Response

Why Work Here?

Great Place to Work

Global Response has been business since 1974 providing contact center services for local & national & international companies with offices in Florida & Michigan. Www.globalresponse.com

Address

777 S State Road 7, Margate, FL 33068
Fort Lauderdale, FL
USA

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