Hospital Business Office Customer Service Representative

JOB TITLE: Medical Customer Service Billing Representative

OFFICE LOCATION: Gaithersburg, MD (with possibility of remote work)

ABOUT US: Vibrant medical customer service call center, Global Reimbursement Consultants, is looking to add hospital patient accounting representatives who are looking for a long term career with our amazing team! As the representative of the hospital and our team, we are looking for hires who are personable, dependable and can represent us well!

CUSTOMER SERVICE JOB SUMMARY: Patients call us with questions or to make payment on their current medical bills. We are helping patients on behalf of hospitals who have billed the patient for any balances due from the patient. We help the patient:

1- Understand why they have the balance

2- Explain what their insurance paid and why

3- Make a payment

4- Set up payment arrangements

5- Understand financial assistance (charity) options that may be available to them

YOU:

• Nice, polite, warm in your communications
• Professional, dependable and available Monday-Friday 8:00am-5:00pm (PT upon request)
• Open to learning and open to coaching. We offer a robust paid training program. Training topics include customer service, medical billing and insurance. You will become an authorized user in well-known hospital EMR systems.
• Thrive in a fast-paced work environment

PREFERRED QUALIFICATIONS:

• Excellent people skills - in person or on the phone
• Enjoy helping people! You make a difference in the community
• Computer literate including sufficient typing ability - you may be required to take a typing test
• Great communication skills including verbal and written
• Financial experience with a background in claims processing (not required)
• Understanding of medical billing (not required)
• Experience with EMR (not required)

PERKS AND BENEFITS:

• Very generous benefits plan
• Kaiser Permanente health insurance - $0 deductible - Platinum Plan (includes vision
• MetLife dental insurance
• Ample Paid Time Off & leave time accrual
• 401K with a generous company match
• Paid breaks
• We have a newly renovated office, with a well-equipped break & lunch room
• Great start to a career development in healthcare financial services with room for growth
• Multiple opportunities for bonuses including referral bonus, performance bonus as well as possibility for overtime at time and half pay

Application Process:

• Respond to ad by messaging, applying and sending a resume. You may additionally email directly at jobs@globalcr.com

To learn more about us: www.GoWithGlobal.com

Job Type: Full-time (possibility of Part-time depending on availability)

Remote Work: Possible with met requirements including completion of training program

Job Type: Full-time

Salary: Starting at $17.00+ per hour (or more based on experience in the industry) with multiple opportunities each month for bonus pay!

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift (or PT)
• Office hours: Mon- Friday 8 AM – 5 PM
• 2 paid breaks, 30 min lunch

Supplemental pay types:

• Bonus pay

COVID-19 considerations including reconfigured workspaces , hand sanitizer stations, cleaning.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service (Not Retail): 1 year (Preferred)

Work Location: Gaithersburg, MD or Remote

Global is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.