AISR Controller

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and  services in our 24x7 Global Network Support Center (GNSC) working in our AISR OSC NOC.

Education and Experience:  

• High school and 3+ years of experience. Associates and Bachelor's degree, preferred.  

• DoD Secret clearance Secret clearance prior to start date and be able to obtain and maintain a Top Secret security clearance. 

• Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date 

• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management 

• Prior Military experience or experience working as a contractor in a Government environment is preferred.  

Responsibilities:  

• Self- motivated and driven to seek solutions to resolve monitoring errors, using research and documentation. 

• Perform network operations and management to include configuration and troubleshooting of customer circuits across optical and electro-optical multiplexers, routers, and switches.  

• Perform real-time circuit redesign (alternate routing) to restore customer connectivity during scheduled and unscheduled outages and maintenance actions.  

• Coordinate directly with supported customers to ensure maximum network availability to minimize or eliminate mission and operational impact. 

• Work closely with AISR engineering and ASI support to provide robust network connectivity throughout the terrestrial DISN backbone.  

• Proactively monitor network alarms across platform specific network management tools. 

• Utilize trouble ticket management applications to document all aspects of troubleshooting, isolation, escalation, and resolution during the lifecycle of a service impacting network incident. 

Technical Knowledge  

• Tech control facility or cyber transport experience 

• Circuit actions experience. 

• Telco NOC, inside or outside plant experience. 

• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. 

• Expertise in one or more of the following: routers, switches, crypto devices, routing, CISCO, Juniper, MSPP, DWDM, Optical Switching. 

• General understanding of network topologies, both transport and IP. 

• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint 

Clearance/Citizenship:  

• Secret