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Call Center Representative

Global Channel Management, Inc.
Pasadena, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Call Center Rep needs 1+ years’ experience

Call Center Rep requires:

  • Flexibility of our normal hours 5am-6pm Mon. through Fri., 6am-3pm Sat. and 8am-1pm.
  • Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction.
  • Navigates customers by recommending digital products and services to meet servicing solutions.
  • Negotiates account renewal to retain and expand customer relationship. -Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple.
  • Strong knowledge of Banks products and services leading to appropriate solution recommendations
  • Consistently achieves productivity and service key performance metrics.
  • Knowledge of the various operating systems available and compatible with Online Banking; Windows, IOS
  • Knowledge of the various browsers used/compatible with Online Banking; Internet Explorer, Safari
  • Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS
  •  Requires excellent verbal and written communication skills.

 

Call Center Rep duties:

  • Responds to customer inquiries and independently resolves issues.
  • Displays etiquette, knowledge, and solutions when servicing customers.
  • Identifies cross sales opportunities
  • Cross sells products and services, retains maturing accounts, and solicits referral business.
  • Navigates customers by recommending digital products and services to meet servicing solutions.
  • Ensures adherence to Banks policies and standards on every transaction
Company Description
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Our account managers will assist in managing fluctuating skill needs, gaps and changing staffing needs to meet a company's need and timelines.

Global Channel Management, Inc.

Why Work Here?
Opportunities. Growth.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Our account managers will assist in managing fluctuating skill needs, gaps and changing staffing needs to meet a company's need and timelines.

Address

Pasadena, CA
USA

Industry

Business

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