Skip to Main Content
← Back to Jobs

Customer Service Representative

Glen Dimplex Americas Vancouver, WA
  • Expired: 13 days ago. Applications are no longer accepted.

We are seeking a Customer Service Representative to join our team! You will be responsible for providing best in class customer experience by acting as the liaison between customers and the company. The CSR proactively supports the business by processing and dispensing information in response to inquiries, concerns, and requests over the phone, electronically or face to face.

Responsibilities:

  • Acts as single point of contact for assigned accounts through multiple communication channels such as phone, email, live chat and social media.
  • Processes customer orders/changes/returns according to established department policies and procedures.
  • Provides timely and accurate information to incoming customer order status and product knowledge requests.
  • Develop and maintains advanced knowledge base of the evolving Company products including finished goods and individual components as well as product applications.
  • Provides timely feedback to the company regarding service failures or customer concerns.
  • Follows up on orders to ensure delivery by specified dates.
  • Confers with production and shipping departments to expedite or trace missing or delayed shipments.
  • Researches and reconciles payment deduction and compliance issues, submitting disputes with necessary backup as needed.
  • Maintains customer name and address database.
  • Provides backup support for Front Desk Specialist as needed.
  • Performs other duties as assigned.

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Benefits:

  • Competitive benefit package includes medical, dental, vision, Short & Long Term disability insurance,
  • Paid sick, holidays
  • Three weeks of vacation per calendar year
  • Many more perks

Glen Dimplex Americas

Why Work Here?

Great company culture, benefit package and perks.

Glen Dimplex Americas organization operates in North, Central and South America. Focused on enhancing the moments that matter in life with a commitment to delivering the best design and efficiency in the areas of temperature control and comfort creation. The organization’s portfolio of leading brands are strategically positioned to meet the market challenges of tomorrow by enhancing the moments that matter in life and in the environment. The Dimplex brand focuses on innovation, inspired design and energy efficiency while the Cadet brand invites warmth and dependability at a value appreciated by its customers. Together these brands provide complete product offerings in the residential and commercial comfort categories, ranging from electric heaters, to fireplaces and controls. Dimplex also delivers on inspired design in the category of home furnishings with a complete line of mantels and media consoles. Glen Dimplex Americas is a division of the Glen Dimplex Group - the world's largest manufacturer of electrical heating, which holds significant global market positions in domestic appliances, heating, cooling, ventilation, and renewable energy solutions. Headquartered in Dublin, Ireland the Glen Dimplex Group privately owns over 40 brands with operations in 80 countries.

Address

2500 W. Fourth Plain Blvd. Vancouver, WA 98660
Vancouver, WA
USA