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Call Center Team Lead

Glass America Elmhurst, IL

  • Expired: 28 days ago. Applications are no longer accepted.
Job Description

Auto Glass Only is the nation's largest auto glass and windshield replacement and repair online network.

 

Auto Glass Only, is seeking a Customer Care Center Team Lead to successfully handle customer communications & sales, non-sales tasks & assist the AGO Supervisor, when needed. The overall objective of this role, in addition to answering calls, is to ensure that the pendings, dispatches & follow-ups are completed in a timely manner.

 

The hours for this position are Monday through Friday 10:30 AM to 7:00 PM and rotating Saturdays from 7:30am to 4:00pm.

 

Responsibilities

  • Handle incoming calls
  • Complete AGO backlog report.
  • Process refunds as needed.
  • Assign pendings as needed.
  • Assign estimates/busy work as needed.
  • Handle email requests and follow-ups.
  • Handle AGO voicemails.
  • Motivate & encourage ISRs through positive communication & feedback.
  • Create a positive workplace environment to retain good performers.
  • Flexible schedule as required for business needs.

 

Additional Functions

  • Monitor & complete or assign emails to individual ISRs for timely completion.
  • Assist with ISR questions.
  • Handle escalated calls.
  • Assist in Group Chat.
  • Assist with voicemail.
  • Assist with the Training of New Hires.
  • Report any personnel issues to the Supervisor.
  • Other duties as assigned.

 

Qualifications

  • High School Diploma/GED required.
  •  2+ years working in a call center sales environment required.

 

Skills/Abilities  

  • Must possess good verbal & written communication skills.
  • Proficient in AGO, Omega & Google applications.
  • Proven sales ability.
  • Must be able to effectively communicate with customers & provide feedback to peers
  • Critical thinker with a creative approach to solving business problems as they arise.
  • Good organizational skills & strong attention to detail. Able to prioritize & effectively manage competing demands for both time & attention.
  • Available to work overtime & change shifts, as required by business needs
Company Description
As one of the nation's largest auto glass and windshield replacement and repair businesses, Glass America has been keeping cars, trucks and vans safe on the road since 1999. When it comes to auto glass repair and replacement - Glass America sets the standard.

Glass America

Why Work Here?
Exceptional leadership that fosters a rewarding company culture which has resulted in year over year growth and advancement opportunities.

As one of the nation's largest auto glass and windshield replacement and repair businesses, Glass America has been keeping cars, trucks and vans safe on the road since 1999. When it comes to auto glass repair and replacement - Glass America sets the standard.

Address

977 N Oaklawn Ave

Elmhurst, IL
60126 USA

Industry

Business

Website

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