Calibration Technician / Customer Service
Glass America Peoria, IL
- Expired: over a month ago. Applications are no longer accepted.
Glass America is seeking a full-time Calibration Technician / Customer Service Representative in Peoria, IL.
- Tremendous opportunity for advancement
- Friendly and outgoing company culture
- Financially stable organization
- Benefits: Medical, Dental, Vision, 401k and Paid Time Off
As a Calibration Tech and Customer Service Rep (CSR), you will be trained to perform automotive calibrations that are recommended by an car manufacturer after the removal and installation of a vehicle's windshield. The removal and installation of automotive glass is performed by our certified Auto Glass Installer. In this role, you will assist our team in performing the calibrations once the installation process is completed.
In addition, you will also provide effective and outstanding service to all customers, answer inbound calls from prospective customers to prepare and present quotes. You may be asked to provide additional assistance to our parts and dispatching teams to order parts and assist with other operational needs.
- Professionally handle customer sales calls and general inquiries
- Effectively communicate with Mobile Glass Technicians in the field and in the shop
- Document and update customer records based on interactions
- Provide daily assistance to dispatching/parts team
- 2+ years of auto parts, customer service or administrative experience is preferred
- Ability to handle a high volume of phone calls and emails
- Strong computer knowledge and data entry skills
- Positive and professional demeanor with excellent attendance
- Be able to lift 50+ pounds
Glass AmericaWhy Work Here?
Exceptional leadership that fosters a rewarding company culture which has resulted in year over year growth and advancement opportunities.
As one of the nation's largest auto glass and windshield replacement and repair businesses, Glass America has been keeping cars, trucks and vans safe on the road since 1999. When it comes to auto glass repair and replacement - Glass America sets the standard.