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Dispatcher / Customer Service Rep

Glacier Design Systems Inc.
Anaheim, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We love beer & if you do too... we want to speak to you!

Summary of essential job functions

  • Primarily responsible for obtaining gross profit contribution by managing office tools and procedures to promote an efficient business
  • Very independent position, working with others but managing no one.
  • Work with other departments to create and implement tracking tools and business systems
  • Oversees key functions in the call center such as inbound and outbound call strategies with excellent phone skills
  • Accountable to having a full schedule of quality and opportunity calls for technicians
  • Communicate call by call with technicians by dispatching and closing out calls
  • Maintain daily, weekly, and monthly needs of the service schedule
  • Assists in handling customer concerns
  • Assists with developing call center scripts and training of scripts with coworkers
  • Manage the business phone and internet systems
  • Accomplishes department objectives by establishing plans, goals and measured results, allocating resources, reviewing progress, and making mid-course corrections
  • Coordinates efforts of the departments with the company at large
  • Ensures that customer related issues are resolved in a manner consistent with the company's policies and objectives
  • Organizes and inputs data/information for new client accounts
  • Schedule and manage out of state service calls with customers and subcontractors
  • Assists with customer collections when needed
  • Maintains and demonstrates a "failure is not an option" culture within the company

Required Skills

  • Leadership
  • Written and oral communication
  • Customer service - preferably in a call-center environment
  • Problem-solving and conflict management
  • Computer skills - Excel proficiency preferred

Compensation & Benefits:

  • Starting at $18/hr
  • Medical, Dental, and vision benefits
  • 401k with employer matching
  • commission per each new service request booked and completed by a tech

Work Schedule:

Monday - Friday, 8:00 am - 4:30 pm - There is flexibility for remote work after the training period is completed.

Glacier Design Systems Inc.


Anaheim, CA
92802 USA