Dispatcher / Customer Service Rep

We love beer & if you do too... we want to speak to you!

Summary of essential job functions

• Primarily responsible for obtaining gross profit contribution by managing office tools and procedures to promote an efficient business
• Very independent position, working with others but managing no one.
• Work with other departments to create and implement tracking tools and business systems
• Oversees key functions in the call center such as inbound and outbound call strategies with excellent phone skills
• Accountable to having a full schedule of quality and opportunity calls for technicians
• Communicate call by call with technicians by dispatching and closing out calls
• Maintain daily, weekly, and monthly needs of the service schedule
• Assists in handling customer concerns
• Assists with developing call center scripts and training of scripts with coworkers
• Manage the business phone and internet systems
• Accomplishes department objectives by establishing plans, goals and measured results, allocating resources, reviewing progress, and making mid-course corrections
• Coordinates efforts of the departments with the company at large
• Ensures that customer related issues are resolved in a manner consistent with the company's policies and objectives
• Organizes and inputs data/information for new client accounts
• Schedule and manage out of state service calls with customers and subcontractors
• Assists with customer collections when needed
• Maintains and demonstrates a "failure is not an option" culture within the company

Required Skills

• Leadership
• Written and oral communication
• Customer service - preferably in a call-center environment
• Problem-solving and conflict management
• Computer skills - Excel proficiency preferred

Compensation & Benefits:

• Starting at $18/hr
• Medical, Dental, and vision benefits
• 401k with employer matching
• commission per each new service request booked and completed by a tech

Work Schedule:

Monday - Friday, 8:00 am - 4:30 pm - There is flexibility for remote work after the training period is completed.