Card Services Representative
Durango, CO, United States
About the Role
Under general supervision, manage and monitor customer charge back and Debit Card/ATM disputes while ensuring Federal and Visa regulations are followed. Represent the company by providing customers with card services that meet customer needs.
Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.
This is a Corporate position which may be located at an available bank division location across our seven state footprint in AZ, CO, ID, MT, UT, WA, or WY. To learn more about our bank divisions, please visit: https://www.gbcijobs.com/pages/about-us
DUTIES AND RESPONSIBILITIES:
+ Complete the required process(s) for all ATM or Debit Card disputes, including all required customer correspondence complying with VISA guidelines and Regulation E.
+ Research all incoming adjustments received ; resolve all items. Items not resolved same date as received, funds will be placed in the Chargeback Suspense General Ledger Account.
+ Monitor the ATM/Debit Card Provisional Credit General Ledger Account daily to ensure all items are resolved.
+ Monitor fraud reports and emails throughout each day to identify potential fraudulent activity. Work with supervisors and management to create card blocks that protect form losses yet minimize impact on authorized customer activity. Message cards with suspected fraudulent transactions so that Divisions are aware should customers contact them about their cards not working.
+ Answer Branch/Department calls regarding ATM; Debit Card activity. Assist customers as needed with ATM disputes and Visa charge backs ensuring customers are supported to the fullest extent possible under the terms and conditions of Visa and Reg E regulations.
+ Receive all dispute forms for ATM; Debit Card transactions and review for completeness and accuracy.
+ Research and comply with all OFAC alerts and VISA reported suspects.
+ Maintain the logs for all ATM; Debit card disputes received and update their statuses throughout the dispute process.
+ Ongoing education to maintain updated processes for VISA and Regulation E guidelines.
+ Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
+ Minimum of 1 year of banking or related experience is required.
+ Minimum of 1 year Customer service experience is required.
+ Clerical/administrative experience is preferred.
+ Knowledge of Equal Employment Opportunity Act, Fair Debt Collection Practices Act and Visa/MasterCard Operating Regulations desired.
+ A High School Diploma or equivalent is required.
KNOWLEDGE, SKILL, ABILITY:
+ Ability to work in a professional manner.
+ Ability to work quickly and accurately.
+ Ability to understand and follow written and oral instructions.
+ Ability to communicate effectively verbally, and in writing.
+ Computer experience with preference given for Word & Excel.
+ Ability to adjust to change and maintain priorities.
+ Good organizational skills to make sure disputes are completed.
+ Good attention to detail and the ability to work under time constraints.
+ Must be able to work independently with little supervision.
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours or travel off site whenever required or requested by management.
Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
What We Offer
COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.
COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.
Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $11 billion, operating in numerous community bank divisions across 7 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado and Arizona). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.