Chief Membership Officer

The Chief Membership Officer (CMO) is responsible for developing, implementing, and assessing comprehensive year-round membership plans to substantially grow girl membership and volunteer engagement. The CMO serves as a member of the executive team charged with managing all operations-related activities and day-to-day responsibilities of co-developing and administering the Council's strategic plan. The CMO will oversee and lead the recruitment and placement teams; volunteer support team; and the marketing team. Working collaboratively with other members of the leadership team, the CMO will contribute to the council's strategic vision and planning.

Job Accountabilities

• Co-develops and implements annual comprehensive membership growth plan in all areas, including membership, volunteer support, placement, and training to ensure membership growth and retention. Ensure that Girl Scouting is available and accessible to all segments of the population
• Responsible for overall council membership
• In partnership with the CEO, responsible for building the council's strategic plan
• Manages all operational activities and day to day activities of council's strategic plan
• Analyzes market data on demographics, membership trends, and other available information to lead the charge in design or revise membership strategies and to determine girl and adult membership needs
• Ensures that delivery systems reflect the identified needs and interests of girls and adult volunteers; researches the needs of girls and communities within the region to assure that the Girl Scout program reflects identified needs and philosophy of Girl Scouting
• Provides direction and supervision to employed staff in the development and implementation of work plans and budgets; supervises Marketing Director, Recruitment Manager, and Volunteer Support Manager in the recruitment, retention, and delivery of services to volunteers
• Ensures that volunteer resources and support reflect the identified needs of adult volunteers
• Works directly with the Chief Operating Officer to ensure consistent interpretation and promotion of the Girl Scout Leadership Experience
• Contributes to the council's planning process; specifically, in the development and administration of annual plans of work, budgets, individual performance appraisals, and annual organizational review
• Work in a partnership with other operational and organizational functions to support organizational mission, goals, and strategic priorities
• Work collaboratively with key members of management to ensure implementation of the council's membership strategy and integrated mission delivery, with special focus on the council's market driven membership plan
• Serves as a face of Girl Scouting by establishing and maintaining contacts within community organizations and educational institutions to market Girl Scouting, and build collaborative programs and/or financial contributions
• Active participation in development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude
• Performs other duties as necessary or assigned

• Bachelor's or higher or equivalent experience with eight years of directly related work experience and at least six years of leadership experience. Advanced degree preferred
• Demonstrated ability to foster cross-functional collaboration, inclusion, and integration for Council success
• Proven record of managing others through strategic execution and goal achievement, including at the C-Level
• Previous membership engagement experience strongly desired
• Strong interpersonal, written, and oral communication skills including public speaking skills required
• Proficient in Microsoft Office Suite, specifically excel, and database systems; Salesforce experience preferred
• Ability to work a flexible schedule including evenings and weekends
• Ability to leverage critical thinking skills to make impactful business decisions
• Travel throughout Council jurisdiction up to 20% of the time
• Capability to provide own transportation and maintain valid operator license
• An inclusive leadership style, outstanding management skills
• Excellent writing and oral communication skills
• Strong planning, organization, and financial skills
• Ability to provide seamless integration and coordination of effort among departments, programs, and services