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Product Sales & Service Specialist

Girl Scouts of America Chesapeake, VA
  • Expired: over a month ago. Applications are no longer accepted.
Product Sales & Service Specialist


Girl Scout Council Of Colonial Coast

Job Location: VA - Chesapeake

Salary Range: $15.50 - $18.50 (Hourly)

Employment Type: Full-Time (Regular)

Job #: 6232

Post Date: 6/19/2019

Job Summary

The Product Sales & Service Specialist accountabilities, include but are not limited to:


? Coordinate product sales tasks and details to accomplish projects from start to finish in a timely manner.

? Support product sales cupboards to reconcile inventory levels and identify discrepancies when needed.

? Assist with the tracking and distribution of troop/service unit proceeds and incentives.

? Create and maintain multiple spreadsheets and ensure accuracy of data entered. Create reports as needed.

? Maintain up to date contact information, position paperwork, and rosters for product sales volunteers.

? Support volunteers, parents, and staff with vendor sales platforms. Learn new software and updates as necessary.

? Assist with the coordination of the product sales audit process to include securing volunteer auditors.

? Assist with coordinating booth locations and reservations.

? Assist in developing communications and marketing materials for volunteers to promote incentives and other sales initiatives.

? Assist with the coordination of top seller recognition events.

? Support the development of the product sale training by ensure materials are current.

? Contact customers for uncollected accounts and notify finance when necessary.

? Identify product sales training locations and secure facilities.

? Monitor Salesforce product sales case management queue and answer customer inquiries relating to product sales in a timely manner.


? Assist customers with retail sales transactions and process phone and online orders, staff merchandise transfers and consignments, and mail orders promptly and professionally.

? Follow required procedures for accepting, opening, and receipting cash, checks, and credit card orders received by mail.

? Assist with annual inventory process.

? Assist with preparation of camp trading post inventory.

? Assist guests with volunteer key card sign out procedures.

? Assist walk-in customers with membership registration, VTK and badge requirements.

? Monitor and keep clean and organized store rooms, work stations, and sales counter.


? Respond to inquiries via a multi-channel customer contact center to include phones, email, and walk-in customers. Engages in problem solving, provides solutions, and logs all interactions in Salesforce.

? Provide exceptional service to assist customers in completing their transactions. Handle all inquiries in a timely, accurate manner.

? Forward non-general inquiries to the appropriate staff member utilizing the customer relationship management system "create cases". Enter information accurately and quickly. Open, close, and transfer cases as necessary.

? Keep supervisor informed on flow and status of work.

? Actively support and promote the Council's commitment to excellent customer service, membership growth, community visibility, fundraising, diversity, and safety.

EOE/Committed to Diversity

Job Qualifications


? High school diploma or equivalent. Higher education preferred.

? Minimum 3 years' experience in customer service or administrative support.

? Knowledge of Girl Scouting preferred.


? Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook. Ability to learn new software as required.

? Ability to analyze information, reconcile numbers, and produce required statistical reports.

? Great attention to detail and has a strong commitment to accuracy.

? Ability to clearly communicate both verbally and in writing.

? Ability to organize and prioritize work while managing multiple deadlines.

? Demonstrated ability to solve problems and provide customer service.

? Demonstrated commitment and ability to interact with diverse populations.


? Subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA.

? Successfully pass background investigation.

Special Instructions

For more information, please contact the council directly.

How to Apply

To apply, please visit to complete an online application or submit a resume and salary history to:

Girl Scout Council of Colonial Coast

Human Resources912 Cedar RoadChesapeake, VA 23322

Phone #: 757-547-4405Fax #: 757-547-1872

Web Site:

Girl Scouts of America


Chesapeake, VA