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Product Sales & Service Specialist

Girl Scouts of America Chesapeake, VA
  • Expired: over a month ago. Applications are no longer accepted.
Product Sales & Service Specialist





Council:

Girl Scout Council Of Colonial Coast



Job Location: VA - Chesapeake



Salary Range: $15.50 - $18.50 (Hourly)



Employment Type: Full-Time (Regular)



Job #: 6232



Post Date: 6/19/2019



Job Summary



The Product Sales & Service Specialist accountabilities, include but are not limited to:



PRODUCT SALES



? Coordinate product sales tasks and details to accomplish projects from start to finish in a timely manner.



? Support product sales cupboards to reconcile inventory levels and identify discrepancies when needed.



? Assist with the tracking and distribution of troop/service unit proceeds and incentives.



? Create and maintain multiple spreadsheets and ensure accuracy of data entered. Create reports as needed.



? Maintain up to date contact information, position paperwork, and rosters for product sales volunteers.



? Support volunteers, parents, and staff with vendor sales platforms. Learn new software and updates as necessary.



? Assist with the coordination of the product sales audit process to include securing volunteer auditors.



? Assist with coordinating booth locations and reservations.



? Assist in developing communications and marketing materials for volunteers to promote incentives and other sales initiatives.



? Assist with the coordination of top seller recognition events.



? Support the development of the product sale training by ensure materials are current.



? Contact customers for uncollected accounts and notify finance when necessary.



? Identify product sales training locations and secure facilities.



? Monitor Salesforce product sales case management queue and answer customer inquiries relating to product sales in a timely manner.



RETAIL SALES



? Assist customers with retail sales transactions and process phone and online orders, staff merchandise transfers and consignments, and mail orders promptly and professionally.



? Follow required procedures for accepting, opening, and receipting cash, checks, and credit card orders received by mail.



? Assist with annual inventory process.



? Assist with preparation of camp trading post inventory.



? Assist guests with volunteer key card sign out procedures.



? Assist walk-in customers with membership registration, VTK and badge requirements.



? Monitor and keep clean and organized store rooms, work stations, and sales counter.



CUSTOMER CARE



? Respond to inquiries via a multi-channel customer contact center to include phones, email, and walk-in customers. Engages in problem solving, provides solutions, and logs all interactions in Salesforce.



? Provide exceptional service to assist customers in completing their transactions. Handle all inquiries in a timely, accurate manner.



? Forward non-general inquiries to the appropriate staff member utilizing the customer relationship management system "create cases". Enter information accurately and quickly. Open, close, and transfer cases as necessary.



? Keep supervisor informed on flow and status of work.



? Actively support and promote the Council's commitment to excellent customer service, membership growth, community visibility, fundraising, diversity, and safety.

EOE/Committed to Diversity





Job Qualifications



EDUCATION, EXPERIENCE, & CERTIFICATIONS



? High school diploma or equivalent. Higher education preferred.



? Minimum 3 years' experience in customer service or administrative support.



? Knowledge of Girl Scouting preferred.



SKILLS & COMPETENCIES



? Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook. Ability to learn new software as required.



? Ability to analyze information, reconcile numbers, and produce required statistical reports.



? Great attention to detail and has a strong commitment to accuracy.



? Ability to clearly communicate both verbally and in writing.



? Ability to organize and prioritize work while managing multiple deadlines.



? Demonstrated ability to solve problems and provide customer service.



? Demonstrated commitment and ability to interact with diverse populations.



ADDITIONAL REQUIREMENTS



? Subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA.



? Successfully pass background investigation.







Special Instructions









For more information, please contact the council directly.



How to Apply





To apply, please visit http://www.gsccc.org/en/our-council/employment.html to complete an online application or submit a resume and salary history to:









hr@gsccc.org

Girl Scout Council of Colonial Coast

Human Resources912 Cedar RoadChesapeake, VA 23322



Phone #: 757-547-4405Fax #: 757-547-1872

Web Site: http://www.gsccc.org

Girl Scouts of America

Address

Chesapeake, VA
USA