Expired: over a month ago. Applications are no longer accepted.
Product Sales & Service Specialist
Girl Scout Council Of Colonial Coast
Job Location: VA - Chesapeake
Salary Range: $15.50 - $18.50 (Hourly)
Employment Type: Full-Time (Regular)
Job #: 6232
Post Date: 6/19/2019
The Product Sales & Service Specialist accountabilities, include but are not limited to:
? Coordinate product sales tasks and details to accomplish projects from start to finish in a timely manner.
? Support product sales cupboards to reconcile inventory levels and identify discrepancies when needed.
? Assist with the tracking and distribution of troop/service unit proceeds and incentives.
? Create and maintain multiple spreadsheets and ensure accuracy of data entered. Create reports as needed.
? Maintain up to date contact information, position paperwork, and rosters for product sales volunteers.
? Support volunteers, parents, and staff with vendor sales platforms. Learn new software and updates as necessary.
? Assist with the coordination of the product sales audit process to include securing volunteer auditors.
? Assist with coordinating booth locations and reservations.
? Assist in developing communications and marketing materials for volunteers to promote incentives and other sales initiatives.
? Assist with the coordination of top seller recognition events.
? Support the development of the product sale training by ensure materials are current.
? Contact customers for uncollected accounts and notify finance when necessary.
? Identify product sales training locations and secure facilities.
? Monitor Salesforce product sales case management queue and answer customer inquiries relating to product sales in a timely manner.
? Assist customers with retail sales transactions and process phone and online orders, staff merchandise transfers and consignments, and mail orders promptly and professionally.
? Follow required procedures for accepting, opening, and receipting cash, checks, and credit card orders received by mail.
? Assist with annual inventory process.
? Assist with preparation of camp trading post inventory.
? Assist guests with volunteer key card sign out procedures.
? Assist walk-in customers with membership registration, VTK and badge requirements.
? Monitor and keep clean and organized store rooms, work stations, and sales counter.
? Respond to inquiries via a multi-channel customer contact center to include phones, email, and walk-in customers. Engages in problem solving, provides solutions, and logs all interactions in Salesforce.
? Provide exceptional service to assist customers in completing their transactions. Handle all inquiries in a timely, accurate manner.
? Forward non-general inquiries to the appropriate staff member utilizing the customer relationship management system "create cases". Enter information accurately and quickly. Open, close, and transfer cases as necessary.
? Keep supervisor informed on flow and status of work.
? Actively support and promote the Council's commitment to excellent customer service, membership growth, community visibility, fundraising, diversity, and safety.
EOE/Committed to Diversity
EDUCATION, EXPERIENCE, & CERTIFICATIONS
? High school diploma or equivalent. Higher education preferred.
? Minimum 3 years' experience in customer service or administrative support.
? Knowledge of Girl Scouting preferred.
SKILLS & COMPETENCIES
? Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook. Ability to learn new software as required.
? Ability to analyze information, reconcile numbers, and produce required statistical reports.
? Great attention to detail and has a strong commitment to accuracy.
? Ability to clearly communicate both verbally and in writing.
? Ability to organize and prioritize work while managing multiple deadlines.
? Demonstrated ability to solve problems and provide customer service.
? Demonstrated commitment and ability to interact with diverse populations.
? Subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA.
? Successfully pass background investigation.
For more information, please contact the council directly.
How to Apply
To apply, please visit http://www.gsccc.org/en/our-council/employment.html to complete an online application or submit a resume and salary history to:
Girl Scout Council of Colonial Coast
Human Resources912 Cedar RoadChesapeake, VA 23322
Phone #: 757-547-4405Fax #: 757-547-1872
Web Site: http://www.gsccc.org
Girl Scouts of America
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