Product Sales & Service Specialist
Girl Scout Council Of Colonial Coast
Job Location: VA - Chesapeake
Salary Range: $15.50 - $18.50 (Hourly)
Employment Type: Full-Time (Regular)
Job #: 6232
Post Date: 6/19/2019
The Product Sales & Service Specialist accountabilities, include but are not limited to:
Coordinate product sales tasks and details to accomplish projects from start to finish in a timely manner.
Support product sales cupboards to reconcile inventory levels and identify discrepancies when needed.
Assist with the tracking and distribution of troop/service unit proceeds and incentives.
Create and maintain multiple spreadsheets and ensure accuracy of data entered. Create reports as needed.
Maintain up to date contact information, position paperwork, and rosters for product sales volunteers.
Support volunteers, parents, and staff with vendor sales platforms. Learn new software and updates as necessary.
Assist with the coordination of the product sales audit process to include securing volunteer auditors.
Assist with coordinating booth locations and reservations.
Assist in developing communications and marketing materials for volunteers to promote incentives and other sales initiatives.
Assist with the coordination of top seller recognition events.
Support the development of the product sale training by ensure materials are current.
Contact customers for uncollected accounts and notify finance when necessary.
Identify product sales training locations and secure facilities.
Monitor Salesforce product sales case management queue and answer customer inquiries relating to product sales in a timely manner.
Assist customers with retail sales transactions and process phone and online orders, staff merchandise transfers and consignments, and mail orders promptly and professionally.
Follow required procedures for accepting, opening, and receipting cash, checks, and credit card orders received by mail.
Assist with annual inventory process.
Assist with preparation of camp trading post inventory.
Assist guests with volunteer key card sign out procedures.
Assist walk-in customers with membership registration, VTK and badge requirements.
Monitor and keep clean and organized store rooms, work stations, and sales counter.
Respond to inquiries via a multi-channel customer contact center to include phones, email, and walk-in customers. Engages in problem solving, provides solutions, and logs all interactions in Salesforce.
Provide exceptional service to assist customers in completing their transactions. Handle all inquiries in a timely, accurate manner.
Forward non-general inquiries to the appropriate staff member utilizing the customer relationship management system "create cases". Enter information accurately and quickly. Open, close, and transfer cases as necessary.
Keep supervisor informed on flow and status of work.
Actively support and promote the Council's commitment to excellent customer service, membership growth, community visibility, fundraising, diversity, and safety.
EOE/Committed to Diversity
EDUCATION, EXPERIENCE, & CERTIFICATIONS
High school diploma or equivalent. Higher education preferred.
Minimum 3 years' experience in customer service or administrative support.
Knowledge of Girl Scouting preferred.
SKILLS & COMPETENCIES
Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook. Ability to learn new software as required.
Ability to analyze information, reconcile numbers, and produce required statistical reports.
Great attention to detail and has a strong commitment to accuracy.
Ability to clearly communicate both verbally and in writing.
Ability to organize and prioritize work while managing multiple deadlines.
Demonstrated ability to solve problems and provide customer service.
Demonstrated commitment and ability to interact with diverse populations.
Subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA.
Successfully pass background investigation.
For more information, please contact the council directly.
How to Apply
To apply, please visit http://www.gsccc.org/en/our-council/employment.html to complete an online application or submit a resume and salary history to:
Girl Scout Council of Colonial Coast
Human Resources912 Cedar RoadChesapeake, VA 23322
Phone #: 757-547-4405Fax #: 757-547-1872
Web Site: http://www.gsccc.org