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Customer Care Specialist

Girl Scouts of America Chesapeake, VA
  • Expired: over a month ago. Applications are no longer accepted.
Customer Care Specialist


Girl Scout Council Of Colonial Coast

Job Location: VA - Chesapeake

Salary Range: $15.50 - $18.50 (Hourly)

Employment Type: Full-Time (Regular)

Job #: 6233

Post Date: 6/19/2019

Job Summary

The Customer Care Specialist accountabilities, include but are not limited to:

? Respond to inquiries via a multi-channel customer contact center to include phones, email, and walk-in customers. Engages in problem solving, provides solutions, and logs all interactions in Salesforce.

? Provide exceptional service to assist customers in completing their transactions. Handle all inquiries in a timely, accurate manner.

? Keep abreast of changes in the Council to knowledgably respond to customer inquiries.

? Forward non-general inquiries to the appropriate staff member utilizing the customer relationship management system "create cases". Enter information accurately and quickly. Open, close, and transfer cases as necessary.

? Monitor customer relationship management system to ensure open inquiries "cases" are responded to within a timely manner.

? Coordinate the rental of Council facilities by Girl Scout members and general public. Respond to inquiries and manage rental calendars.

? Monitor GSUSA online course databases.

? Receive and monitor payments and manage customer billing to ensure accounts are paid before actual usage or attendance.

? Ensure customers complete required risk management documentation such as hold harmless and proof of insurance prior to usage or attendance.

? Receive completed rosters or evaluations and update records.

? Process membership requests that cannot be completed via the online registration process.

? Run routine and create customized reports (queries) to extract and retrieve special information to ensure that departmental needs are met.

? Provide camp rangers with accurate weekly/monthly rental schedules and ensure training or program facilitators have accurate rosters of registered participants prior to events.

? Run account reconciliation reports and create and distribute customer invoices. Monitor past due accounts.

? Input and maintain assigned product codes and e-commerce.

? Work cross functionally with other departments and staff to improve customer service efficiency. Notify supervisor when any problems or needs develop in the department.

? Actively support and promote the Council's commitment to excellent customer service, membership growth, community visibility, fundraising, diversity, and safety.

EOE/Committed to Diversity

Job Qualifications


? High School diploma or equivalent. Higher education preferred.

? Minimum 3 years' experience in customer service or database administration.


? Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and customer relationship management systems (Salesforce preferred). Ability to learn new software as required.

? Prior experience with databases and queries.

? Ability to analyze information, reconcile numbers, and produce required statistical reports.

? Excellent organizational skills, great attention to detail, and strong commitment to accuracy.

? Ability to communicate via telephone.

? Ability to clearly communicate both verbally and in writing.

? Ability to organize and prioritize work while managing multiple deadlines.

? Ability to assist several staff on multiple, concurrent projects and tasks in an orderly and well-paced manner.

? Demonstrated ability to think analytically, solve problems, and provide customer service.

? Demonstrated commitment and ability to interact with diverse populations.


? Subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA.

? Successfully pass background investigation.

Special Instructions

For more information, please contact the council directly.

How to Apply

To apply, please visit to complete an online application or submit a resume and salary history to:

Girl Scout Council of Colonial Coast

Human Resources912 Cedar RoadChesapeake, VA 23322

Phone #: 757-547-4405Fax #: 757-547-1872

Web Site:

Girl Scouts of America


Chesapeake, VA