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Customer Care Specialist

Girl Scouts of America Chesapeake, VA
  • Expired: over a month ago. Applications are no longer accepted.
Customer Care Specialist





Council:

Girl Scout Council Of Colonial Coast



Job Location: VA - Chesapeake



Salary Range: $15.50 - $18.50 (Hourly)



Employment Type: Full-Time (Regular)



Job #: 6233



Post Date: 6/19/2019



Job Summary



The Customer Care Specialist accountabilities, include but are not limited to:



? Respond to inquiries via a multi-channel customer contact center to include phones, email, and walk-in customers. Engages in problem solving, provides solutions, and logs all interactions in Salesforce.



? Provide exceptional service to assist customers in completing their transactions. Handle all inquiries in a timely, accurate manner.



? Keep abreast of changes in the Council to knowledgably respond to customer inquiries.



? Forward non-general inquiries to the appropriate staff member utilizing the customer relationship management system "create cases". Enter information accurately and quickly. Open, close, and transfer cases as necessary.



? Monitor customer relationship management system to ensure open inquiries "cases" are responded to within a timely manner.



? Coordinate the rental of Council facilities by Girl Scout members and general public. Respond to inquiries and manage rental calendars.



? Monitor GSUSA online course databases.



? Receive and monitor payments and manage customer billing to ensure accounts are paid before actual usage or attendance.



? Ensure customers complete required risk management documentation such as hold harmless and proof of insurance prior to usage or attendance.



? Receive completed rosters or evaluations and update records.



? Process membership requests that cannot be completed via the online registration process.



? Run routine and create customized reports (queries) to extract and retrieve special information to ensure that departmental needs are met.



? Provide camp rangers with accurate weekly/monthly rental schedules and ensure training or program facilitators have accurate rosters of registered participants prior to events.



? Run account reconciliation reports and create and distribute customer invoices. Monitor past due accounts.



? Input and maintain assigned product codes and e-commerce.



? Work cross functionally with other departments and staff to improve customer service efficiency. Notify supervisor when any problems or needs develop in the department.



? Actively support and promote the Council's commitment to excellent customer service, membership growth, community visibility, fundraising, diversity, and safety.

EOE/Committed to Diversity







Job Qualifications



EDUCATION, EXPERIENCE, & CERTIFICATIONS



? High School diploma or equivalent. Higher education preferred.



? Minimum 3 years' experience in customer service or database administration.



SKILLS & COMPETENCIES



? Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and customer relationship management systems (Salesforce preferred). Ability to learn new software as required.



? Prior experience with databases and queries.



? Ability to analyze information, reconcile numbers, and produce required statistical reports.



? Excellent organizational skills, great attention to detail, and strong commitment to accuracy.



? Ability to communicate via telephone.



? Ability to clearly communicate both verbally and in writing.



? Ability to organize and prioritize work while managing multiple deadlines.



? Ability to assist several staff on multiple, concurrent projects and tasks in an orderly and well-paced manner.



? Demonstrated ability to think analytically, solve problems, and provide customer service.



? Demonstrated commitment and ability to interact with diverse populations.



ADDITIONAL REQUIREMENTS



? Subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA.



? Successfully pass background investigation.









Special Instructions









For more information, please contact the council directly.



How to Apply





To apply, please visit http://www.gsccc.org/en/our-council/employment.html to complete an online application or submit a resume and salary history to:









hr@gsccc.org

Girl Scout Council of Colonial Coast

Human Resources912 Cedar RoadChesapeake, VA 23322



Phone #: 757-547-4405Fax #: 757-547-1872

Web Site: http://www.gsccc.org

Girl Scouts of America

Address

Chesapeake, VA
USA