Skip to Main Content

IT Engineer

San Francisco, CA
  • Expired: April 26, 2020. Applications are no longer accepted.

About GingerAt Ginger our mission is to create a world where mental health is never an obstacle. By harnessing the power and convenience of a smartphone, Ginger is able to provide high-quality care to people suffering from anxiety, stress, and depression.With Ginger, members receive a personalized care plan and the right level of care based on their needs- from self-management tools and coaching to therapy and psychiatry.We at Ginger believe that diverse and inclusive teams make our company better. Teams with individuals that bring different perspectives to challenges are more innovative, collaborative, and create better solutions.

To that end, we're striving to build a workplace that actively embraces a diversity of people, ideas, talents and experiences.Fast Company called Ginger one of The World's Top 10 Most Innovative Companies in Healthcare and the World Economic Forum named us a Technology Pioneer.Ginger is a dynamic and fast growing startup with a forward-looking IT... security and engineering systems landscape. Ginger operates its infrastructure in the top-class cloud IaaS and PaaS services and utilizes the best of breed SaaS to power its business.

There are many unique challenges and opportunities that are new to the Cloud Security industry and require creative thinking in order to balance the desire to continue to move fast and be nimble, and yet provide first-class privacy to the member's data and build unwavering trust with the members, customers and partners.Role & ResponsibilitiesThe IT Engineer will be a key member of the technical team responsible for the day-to-day management of the company's internal IT resources, systems and end-user satisfaction. The IT Engineer will help with automation and system integrations and also function as a help desk analyst, end-user network specialist and general business application support desk engineer. In addition, the role will be responsible for the assignment of end-user IT resources such as laptops and monitors as well as operating system imaging, maintaining security and compliance requirements and general inventory management practices across all of worldwide Ginger offices.

This individual will also work closely with the engineering, product, customer success, marketing and sales teams, as well as internal and external auditors to promote IT best practices.Essential Job Functions Function as the help desk support engineer for Ginger across all regions and facilities Perform SSO user management, group policies, security integrations and general maintenance across all Ginger systems Manage hardware assets for new hires and staff terminations, including systems imaging, inventory management and user training Perform troubleshooting, support, and upgrades including rebuilds and hardware replacement for Mac, Windows, Linux and Chromebooks Manage Video Conferencing & VOIP configurations, WiFi infrastructure and 2FA setups for employees Ensure consistency in user configurations and Role Based Access Control for all business applications Research and development of latest IT products and services based on market and technology needs Interact closely with other cyber security architects, privacy officer, engineering, and product management teams to ensure adequate security capabilities and controls are in place within the technology stack to mitigate security risks and meet the highest security requirements Meet project deadlines and manage and prioritize multiple simultaneous projects while adhering to a time allocation modelRequirements BS degree or higher in Information Technology, Computer Engineering, MIS or in a STEM major (Science, Technology, Engineering or Math) 2-3 years of relevant experience in IT, preferably in the Healthcare industry Demonstrated understanding of agile secure software development lifecycle Experience using cloud infrastructure such as AWS and Heroku Understanding of VoIP telephony solutions and Mobile Device Management (MDM). Attention to detail



San Francisco, CA
View all jobs at Ginger