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BDC Representative/Call Center Representative

Gilroy Chevrolet Cadillac Gilroy, CA

  • Posted: over a month ago
  • Full-Time
Job Description

Gilroy Chrysler Dodge Jeep Ram is a new store, and it is growing, looking for a BDC Representative to help us keep up with demand.

We are looking for a candidate with great phone and communication skills, comfortable with computers, Microsoft office, and CRM's.

Spanish speaking a PLUS, but not a must.

 

 Essential Duties and Responsibilities include the following:

• Respond to customer internet request by giving them the information the requested and schedule appointments.

• Re-schedule “no-show” customer appointments.

• Schedule follow-up contact if no appointment is made in Dealership Management System

• Confirm scheduled appointments with future customers.

• Follow-up with sales department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.

• Maintain and update customer changes in database.

• Contact current customer base on current marketing incentives.

• Respond to customer website request (internet inquiries).

• Contact internet clients via e-mail and phone to schedule a sales appointment.

• Forward any customer concerns to the correct department Manager and follow-up.

• Maintains CSI at or above Company standards

• Maintains an organized, clean and safe work area

• Participates in required training

• Follows Safeguards rules and regulations.

• Demonstrates the Company’s Core Values

• Complies with Company policies and procedures

• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

• Other duties as assigned

 

Please send us your resume and why you would make a great candidate for our BDC Representative position.

Gilroy Chevrolet Cadillac

Address

Gilroy, CA
USA

Industry

Business

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