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HVAC Service Manager

Gilmore Heating, Air and Solar Sacramento, CA
  • Posted: over a month ago
  • $70,000 to $80,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

Have you successfully climbed the ladder only to find someone sitting on the top with no likelihood of leaving?

At Gilmore Heating, Air & Solar we have an opening at the top of our ladder!

SERVICE MANAGER

$70,000 - $80,000 plus Bonus Incentives

The HVAC Service Manager leads staff members who repair and maintain heating and air conditioning systems in both residential and commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting himself as a senior company representative, the HVAC Service Manager often communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.

PRINCIPLE RESPONSIBILIITIES/DUTIES

The HVAC Service Manager directs daily operations of the HVAC Service Department by successfully performing the following tasks, duties and responsibilities:

  • Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers’ expectations
  • Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements
  • Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
  • Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
  • Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company requirements
  • Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
  • Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
  • Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used
  • Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department
  • Develops and monitors budgets, goals and objectives to insure departmental profitability
  • Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
  • Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
  • Ensures that all company/department policies are being followed by all HVAC technicians
  • Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
  • Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
  • Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment
  • Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
  • Work with other departmental managers to meet company and departmental goals and objectives
  • Other tasks and responsibilities as required to maintain efficient department operations

MINIMUM JOB REQUIREMENTS

The HVAC Service Manager should possess the following skills, characteristics and abilities:

  • Excellent customer service and sales skills
  • Five years HVAC Management related experience; or an equivalent combination of education and experience
  • Some post-high school education from college, trade school or military
  • Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems
  • Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
  • Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
  • Excellent leadership skills to enhance team productivity and standards of work produced
  • Excellent verbal and written communication skills; and strong conflict management skills
  • Detail oriented and highly organized with the ability to handle multiple tasks and assignments
  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
  • Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today
  • Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in others
  • Valid driver’s license with a clean driving record and background
  • Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required

Gilmore Heating, Air and Solar

Why Work Here?

We pay more than most • Paid training • Paid holidays and vacations • Incentive programs • 401(k) • Benefits: medical, dental & vision

Who are we? We’re Gilmore Heating, Air and Solar. John Gilmore started his HVAC business in 1979. Over the years we built, expanded and grew. Today we are a market leader, DOMINATING the Sacramento market with heating and cooling, and we are growing the electric, plumbing and solar services more every day. We’ve got close to 100 rock star people on our staff, over 45 trucks on the road, and over 65,000 happy customers served. We’ve been supporting Sacramento, El Dorado, Amador and Placer counties for nearly 4 decades with a dedication to our families and communities.

Address

3441 Cameron Park Drive, Cameron Park CA 95682
Sacramento, CA
USA

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