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Store Manager -- Milpitas

Ghirardelli Chocolate Company Milpitas, CA
  • Posted: over a month ago
  • Other

Ghirardelli's employees are the face of our company. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company. Our success depends on each other. Our success depends on you. You are the future of our company. And together, we will provide a world-class guest experience. So why wait? Join us today!

You will be accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. You will ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.

Store Management

  • Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
  • Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
  • Works closely with store personnel, store and division management teams and Ghirardelli corporate liaisons, such as human resources, finance, and payroll

Retail Operations

  • Effectively prioritizes daily store activities
  • Upholds the values of exemplary customer service by modeling behavior and leadership
  • Monitors sales and labor cost issues with a goal to maximize profitability without sacrificing customer service
  • Responds in a timely manner to all escalated customer service issues
  • Maintains high standards of cleanliness, food/product safety, and branding requirements
  • Properly uses MICROS system and its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
  • Assists in establishing store plans that are attainable and growth-oriented
  • Helps maintain inventory levels at optimum efficiency through order placement with vendors and appropriate corporate personnel

People Management

  • Assists with payroll, scheduling, interviewing, selection, in-service training, and separation management under the auspices of the Regional Manager and in conjunction with the human resources and payroll departments
  • Develops store personnel, especially store supervisors, using coaching, mentoring, and empowerment practices
  • Clear, professional, and effective oral and written communication
  • Team-building skills of empathy, rapport-building, delegation, and empowerment
  • Ability to manage time effectively and be self-directed under minimal supervision
  • Strong proficiency with Word, Excel, PowerPoint, and Outlook
  • Ability to conduct evidence-based business forecasting for sales and resource needs
  • Familiarity with point of sale systems, such as MICROS
  • Knowledge of restaurant or retail management theory and techniques

Ghirardelli Chocolate Company

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