Customer Service Assistant
Customer Service Assistant
Employment Terms : This job is a full\-time, benefited, FLSA non\-exempt, position in the Student Affairs Division that reports to the Supervisor of Customer Information Services\. This position's primary location will be the Alpharetta - North Fulton Campus\.
Salary : Targeted salary is commensurate with education and experience not to exceed the budgeted amount of $29,120\.00 per year\.
High school diploma or equivalent\. One to two years of experience performing clerical tasks of routine difficulty\. Experience sufficient to thoroughly understand the basic principles relevant to the major duties of the position\.
Preferred Qualifications :
In addition to the minimum qualifications, a two\-year degree from a technical college\. One to two years of experience in a face to face customer service environment, including professional receptionist or office experience and computer literacy in English\. Ability to follow oral and written instructions quickly and accurately\. Possess ability to communicate with students from culturally diverse backgrounds\. Knowledge of Microsoft word and ability to learn additional software packages\. Willing to adjust hours during peak times\.
Job Description Summary:
Under general supervision, assists customers with inquiries and when necessary, directs incoming calls or walk\-ins to the appropriate department\. Performs clerical duties such as typing, scheduling students for various campus events, researching the student's enrollment status, responding to student inquiries via telephone and email, responsible for outgoing mail, and entering prospective student information in an enrollment management system\.
Job Responsibilities & Performance Standards:
1\.Operates a multi\-line telephone console for a technical college in order to relay incoming calls\.
1\.Answers the telephone in a courteous and timely manner\.
2\.Attentively listens and notes callers' questions and requests\.
3\.Uses sound judgment and knowledge of the technical college, operations and procedures to appropriately respond to callers' questions and requests\.
4\.Records messages accurately and legibly according to established practices\.
5\.Forwards messages to appropriate parties in a timely manner\.
2\.Greets and directs guests visiting the technical college\.
1\.Acknowledges and responds to all guests in a timely and courteous manner\.
2\.Maintains a calm and professional demeanor at all times\.
3\.Determines the nature of the business and assists guests accordingly by providing appropriate information or directing guests to other personnel\. Facilitates miscellaneous requests\.
3\.Retrieves or receives, screens, opens and distributes mail\. Prepares for delivery and sends outgoing documents and other materials\.
1\.Appropriately retrieves/receives, opens, screens, and/or distributes incoming mail to faculty and staff mailboxes in a timely manner\.
2\.Prepares and sends outgoing documents and other materials according to established guidelines or as instructed\.
3\.Prepares, sends and/or relays in a timely manner communications such as faxes and e\-mail, according to applicable guidelines and formats\.
4\.Performs clerical duties such as filing and typing\.
1\. Observes all confidentiality requirements according to state rules & regulations
2\. Accurately types, proofreads and corrects letters, forms and other documents\.
3\. Accurately enters prospective student information into the enrollment management system\.
5\.Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior\.
1\.Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work\.
2\.Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events\.
3\.Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures\.
4\.Accepts direction and feedback from supervisors and follows through appropriately\.
5\.Treats customers with respect, courtesy and tact; listens to customer and interacts with customer as a person while maintaining business relationship
6\. Performs other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Gwinnett Technical College\.
The Technical College System of Georgia and its constituent Technical Colleges do not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, spouse of military member or citizenship status \(except in those special circumstances permitted or mandated by law\)\. This nondiscrimination policy encompasses the operation of all technical college\-administered programs, programs financed by the federal government including any Workforce Innovation and Opportunity Act \(WIOA\) Title I financed programs, educational programs and activities, including admissions, scholarships and loans , student life, and athletics\. It also encompasses the recruitment and employment of personnel and contracting for goods and services\.
The Technical College System and Technical Colleges shall promote the realization of equal opportunity through a positive continuing program of specific practices designed to ensure the full realization of equal opportunity\. The following person has been designated to handle inquiries regarding the nondiscrimination policies: Lisa Richardson, Title IX and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building 100, Room 323B, Lawrenceville, GA 30043, 678\-226\-6691
High school diploma or equivalent
Job Administrative & Operations Support
Primary Location GA\-Fulton\-Alpharetta
Shift Day Job
Number of Openings 1
Job Posting Aug 11, 2019
Closing Date Aug 16, 2019
Job Number: ADM082U