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IT Support Specialist III

Georgia Department of Public Health (GA) Atlanta, GA
  • Posted: March 23, 2020
  • Full-Time

The Clayton County Board of Health seeks to hire a qualified candidate for the position of Information   Technology Specialist 3 in our I. T.  Department.   Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit.  Troubleshoots end-user problems.  Analyzes and designs software modifications to meet users' needs.  May develop and conduct training programs for software/hardware users.  Owns assigned tasks.  May serve as a lead or train staff. Performs job responsibilities with minimal supervision. Provides customer support in the maintenance of systems. Provides ongoing operational and user assistance to address application problems. Provide on-call application support and assist users with application operations.  Provides technical support in the operation and use of application software systems. May serve as a lead worker. May train subordinate staff in proper procedures of day-to-day operations.  Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status and related problems that may occur. Conducts extensive research to compile information needed to generate reports, monitor and coordinate projects, complete projects and accurately respond to questions and concerns. Develops materials and methods to be used in training others in the use of various hardware and software.  Installs and/or upgrades software on PC's as instructed.  Monitors and coordinates activities/actions assigned to section management by the section director. Serves as senior management's representative in promoting the interests of the organization, and in researching, developing and monitoring responses to delegated issues

High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.

In addition to meeting the minimum qualifications, preference will be giving to applicants that have had direct client access.       Employment Type: Full Time Salaried

Georgia Department of Public Health (GA)

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