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Customer Service Representative

Gentle Circumcision
Culver City, CA
  • Posted: over a month ago
  • $20 Hourly
  • Part-Time
Job Description

As part of the Gentle Circumcision’s call center team, you will answer calls from clients, potential clients, and medical facilities, provide information about procedures and fees, address questions, and book appointments, all while working from the convenience of your home. Our customer service role requires you to be professional, courteous, and maintain a calm demeanor while quickly handling calls and providing timely follow-ups.

Duties include:

  • Promptly answer client call

  • Provide accurate information regarding procedures, fees, payment options, scheduling, and requirements to potential clients.

  • Deliver high-quality service to clients.

  • Book client appointments and process payments.

  • Provide timely follow-up with clients to answer questions and resolve issues.

  • Email, text or make calls to clients as needed.

  • Effectively communicate with other team members and doctors as needed.

  • Advise immediately of urgent matters.

  • Compliance with HIPAA regulations.

  • Other duties as assigned

 

Qualifications:

  • Intermediate-level computer skills, proficient in using Google documents and spreadsheets.

  • Excellent verbal and written communication skills. Bilingual English and Spanish REQUIRED. Additional language skills are a plus.

  • Ability to handle multiple tasks and follow up.

 

Experience:

  • At least 2 years of call center or telephone customer service experience.

  • Record of providing high customer satisfaction.

  • Intermediate experience using emails, texting, Google documents, spreadsheets and forms, and uploading documents and electronic scanning.

Company Description
Gentle Circumcision in Culver City, California, specializes in male circumcision. Jerome Pittman, MD, and his team focus on providing safe, successful, and aesthetically pleasing circumcisions on males of all ages, from newborn infants to mature adult men.

Gentle Circumcision has carried out over 16,000 successful procedures. They are the original pioneers in the establishing the 1st specialty facilility exclusively for circumcision in the Southern California area and are reffered by over 1,400 medical facilities within the state of California.

Gentle Circumcision’s expertise in circumcision includes knowledge and experience in carrying out circumcisions at different ages, from older baby circumcision to teen and adult circumcision. Dr. Pittman also has exceptional skills in performing revision circumcision when the original procedure was done elsewhere and causes problems, such as adhesions and excessive foreskin.

Gentle Circumcision

Why Work Here?
Ability to work from the convenience of your home. Great team of colleagues. Flexibility in work schedule. Supportive learning environment.

Gentle Circumcision in Culver City, California, specializes in male circumcision. Jerome Pittman, MD, and his team focus on providing safe, successful, and aesthetically pleasing circumcisions on males of all ages, from newborn infants to mature adult men. Gentle Circumcision has carried out over 16,000 successful procedures. They are the original pioneers in the establishing the 1st specialty facilility exclusively for circumcision in the Southern California area and are reffered by over 1,400 medical facilities within the state of California. Gentle Circumcision’s expertise in circumcision includes knowledge and experience in carrying out circumcisions at different ages, from older baby circumcision to teen and adult circumcision. Dr. Pittman also has exceptional skills in performing revision circumcision when the original procedure was done elsewhere and causes problems, such as adhesions and excessive foreskin.

Address

9808 Venice Blvd

Culver City, CA
USA

Industry

Business

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