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Chat/Voice Specialist! Evening Shift(5,6,7,8 pm only) $15.00 hrly

Genpact Richardson, TX
  • Posted: 11 days ago
  • $15 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental


Customer Service Representative Chat & Voice This position requires providing text and voice based customer support to resolve customer questions, inquiries, requests and problems in an accurate, efficient and timely manner. You would be expected to provide a high level of customer service in accordance with policies and guidelines and analyze each situation to determine an appropriate solution and response. These exchanges will rely on your ability to listen to our customers and utilize your expertise, time management, creativity, and passion to meet their needs - and remind them that behind our great product is our amazing people. Summary of Responsibilities Receive and respond to inbound customer calls/chats; gather and verify required information Comprehend customer requests, for product or services. Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes Ensure proper security procedures are followed on all e-commerce customer interactions Deliver exceptional service to our high value customers by providing best-in-class service and solutions to grow customer relationships. Act as subject matter expert for product knowledge Provide excellent customer service and provide answers to customer questions within set standards Responsible for ensuring adherence to all operations and compliance procedures. Assist in tracking, compiling, and completing reports as assigned. Demonstrate basic banking knowledge with an emphasis on lending/credit productsWork Experience & Basic Qualification At least 18 years of age At least high school GED or equivalent. Call center experience of 6-months to 12-months supporting customer servicing (prefer with banking contact center experience)Must possess excellent PC and key-boarding skills including demonstrated ability to type at least 35 WPM with accuracy Familiarity with Microsoft Windows, Word, and Excel applications; excellent knowledge of digital applications and social media platforms Willing to work with shift flexibility, weekend schedules and overtime Demonstrated ability to perform basic mathematical functions Demonstrated ability to ability to effectively interact with a variety of people from diverse backgrounds Ability to handle explicit, sensitive, or possibly offensive content Desire to partner with your peers to provide a seamless customer experience, with a unified voice. A real passion for customer service and enjoys working with a variety of customer needs and styles Experience interacting and building rapport with customers via phone, chat and/or in person Must successfully pass a background check Knowledge & SkillsDetail-orientedExcellent written communications skills-grammar punctuation content and flow of conversations; articulate and credible in communication Ability to ask non-threatening questions of customers to inform and better serve Ability to quickly collect relevant data, troubleshoot issues and get to the right solution Judgment including ability to promptly resolve client inquires, assess resources that would benefit the customer long term and escalate customer inquiries as needed with appropriate sense of urgency Job Type: Full-time


Why Work Here?

Great Benefits, Great place for growth; Full Benefits first day of Hire, Your career begins here!!!

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


3101 E President George Bush Hwy; Richardson TX 75080
Richardson, TX

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