Client Services Coordinator

Client Services Coordinator

Overview

We are seeking a highly organized and customer-oriented individual to join our team as a Client Service Coordinator at our Whole Genome Sequencing company. As the Client Service Coordinator, you will be responsible for providing exceptional customer service to our clients and potential clients, ensuring their needs and expectations are met anytime they contact the company.

Responsibilities

• Answer telephone calls and emails from potential clients
• Screen feedback and requests from clients and liaise with relevant departments within the organization to provide timely solutions. 
• Follow through for each client inquiry; ensure no gaps in communication.
• Schedule meetings or telephone conferences between clients and management.
• Coordinate the production of client-facing marketing materials, including distribution.
• Assist with other marketing or sales team needs.
• Compile and maintain records of contacts and all communication regarding client accounts.
• Escalate complaints to Quality and/or other appropriate management, and work to ensure completeness of service.
  Assist with building and maintaining close relationships with clients.
  

Qualifications

• A bachelor’s degree is preferred.
•  Computer skills – must be proficient with Microsoft Office, Google suite, and project management software.
• Prior administrative or client services experience within a corporate organization is strongly desired.
• A professional and friendly demeanor.
• Have a keen eye for detail and a strong sense of urgency.
• Excellent verbal and written communication skills.

About Genome Insight
Genome Insight is a precision medicine whole genome platform company with the goal to accelerate the use of whole genome sequencing (WGS) for accurate diagnosis and personalized treatment for cancer and rare diseases. Genome Insight’s proprietary platform is an automated WGS pipeline coupled with a bioinformatics-powered digital solution that rapidly generates meaningful medical insights making it possible to use WGS in real-life clinical settings. Furthermore, this platform is applied in the research setting to advance novel therapeutic strategies in cancer and rare diseases. The company’s headquarters is in San Diego (US) with R&D offices in Seoul and Daejeon (Korea). To learn more, please visit www.genomeinsight.net

Benefits include: Health, Dental, Vision, and employer covered AD&D policy. 401k plan
Paid Holidays, Sick, and PTO

Compensation
$20-$30/hour BOE