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Technical Support Operator

Genius Sports
New York, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Role: 

As a Technical Customer Support Operator, you will be part of a helpdesk operation for one of the top major professional sports leagues in the United States. This Secaucus, New Jersey based role will be responsible for providing technical support and training to remote system users. You will have technical know-how, customer service mentality and enjoy operating in a fast-paced environment.
This is an excellent opportunity for someone with a passion for sports looking to progress their career in IT.

Main Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries via phone, email, or chat
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Help drive hardware/software operational set up at installation sites
  • Assist system users remotely or a small number of cases on-site for events as directed
  • Ensure all issues are logged, tracked, and resolved using the applicable service desk application
  • Adhere to help desk metrics ensuring that SLA’s are met
  • Escalate issues as appropriate and work with the development team to address issues within the relevant SLA’s
  • Assist in the creation of training material, help guides, installation guides and other product support material
  • Assist in an annual user training program ensuring all system users meet the minimum competency requirements
  • Assist with checklists, hardware maintenance schedules and other processes to enable the help desk operation as applicable
  • Other tasks as directed by line manager

Required Skills

  • Good understanding of IT Networks
  • Advanced hardware/software troubleshooting and multi-tasking skills
  • Strong client-facing and communication skills (both written and verbal)
  • An energetic, supportive, and collaborative team player
  • Able to work in shifts, with availability to work during evenings and weekends
  • Basic System monitoring experience
  • Experience using a ticket logging system
  • Working knowledge of Office 365
  • High level of time management skills, organizing capabilities  
  • Good analytical and problem-solving skills
  • Comfortable with meeting the challenges of tight deadlines and prioritizing workload
  • High comfort level working in a diverse environment

Desirable Skills:

  • Previous helpdesk or technical support experience
  • Working knowledge of basketball rules (further training can be provided)
  • Experience providing user training sessions on various software applications
  • Willing to travel nationally and internationally to support event operations
Company Description
A Bit About Us

Genius Sports is the official data, technology, and commercial partner that powers the global ecosystem connecting sports, betting, and media.

Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights-holder all the way through to the fan.

We are the trusted partner to over 500 sports organizations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA, and the NCAA.

From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting, and media organizations, we are driven to deliver the difference for our partners.

What We Do

Sportstech

Data capture, management, and analysis tools that help leagues run their sport, unlock new revenue streams and protect the integrity of their competitions.

Video

Fully automated streaming technology, production, and distribution services that help showcase sports to the world.

Sportsbook

Everything a sportsbook operator needs to manage their operation and grow profits – all powered by the finest live sports data available.

Media & Engagement

We help brands and publishers engage and monetize sports fans with personalized campaigns and content they will love.

Genius Sports

A Bit About Us Genius Sports is the official data, technology, and commercial partner that powers the global ecosystem connecting sports, betting, and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights-holder all the way through to the fan. We are the trusted partner to over 500 sports organizations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA, and the NCAA. From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting, and media organizations, we are driven to deliver the difference for our partners. What We Do Sportstech Data capture, management, and analysis tools that help leagues run their sport, unlock new revenue streams and protect the integrity of their competitions. Video Fully automated streaming technology, production, and distribution services that help showcase sports to the world. Sportsbook Everything a sportsbook operator needs to manage their operation and grow profits – all powered by the finest live sports data available. Media & Engagement We help brands and publishers engage and monetize sports fans with personalized campaigns and content they will love.

Address

New York, NY
USA

Industry

Technology

Website

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