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Dispatcher

Gene's Towing Lakewood, WA
  • Expired: over a month ago. Applications are no longer accepted.

We are currently looking to add a Dispatcher/CSR to our team! Job duties include:

Providing exceptional customer service experience to our customers. Using a multi line phone system, answer/navigate incoming calls for all locations and route to appropriate person. Assisting Drivers via telephone and radio by providing vital information about the situation that may affect their arrival time or service ability. Locating available drivers, clearly and efficiently relay information such as location, vehicle make and model to quickly dispatch calls. Entering call data accurately and clearly into towing software program. Working with co-dispatchers to problem solve and assist when needed. Understanding the importance of asking basic informational questions on incoming calls. Maintaining impeccable attendance record. Remaining friendly and approachable with all customers/fellow employees. Occasional data entry and other duties as assigned (based on call volume). Make the best career decision ever, apply with us today!

Ideal Candidate Qualifications:

* At least one year of verifiable of outbound Dispatch experience (towing, trucking, E-911) preferred

* At least one year of verifiable experience of Call Center/Telemarketing experience

*At least one year of verifiable Customer Service experience

*Self-motivated with a strong ability to provide excellent customer service for internal and external customers.

*Ability to manage time effectively

*Comfortable working in stressful situations

*Able to maintain focus

*Able to efficiently, calmly and constantly mutli-task, while projecting a “smile on your face” demeanor

*Familiarity with Pierce, King and Thurston County geographic areas

*Strong organizations skills

* The ability to handle all personality types and situations at one time

*The ability to make decisions quickly and with confidence

*The ability to sit for extended periods of time

*Full/Part-Time Swings and Graveyard

*Full Time Days

*Wage DOE - **PHONE CALLS NOT ACCEPTED**

Gene's Towing is a smoke/vape free company

Gene's Towing

Why Work Here?

We operate the most up to date equipment and have been serving the greater Puget Sound area since 1961. We are also very customer service or

Genes Towing is a family owned towing company with over a half century tradition of serving customers in Pierce County and Lakewood, Washington with premier roadside support. We have a full line of Light and medium Tow Trucks, and heavy duty wrecker units for towing all types of autos, motorcycles, large trucks, semi’s, RV’s and buses. Our office is open 24 hours a day, 7 days a week, 365 days a year, and is staffed by professional and friendly dispatchers who will answer your call and immediately send out a licensed tow truck driver.

Address

Lakewood, WA 98499 USA
Lakewood, WA
USA

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