Entry Level - Customer Service Representative

Manufacturing
Irvine, CA

Position: On-Site, FTE Non-Exempt (Starting $18/HR) (Non-exempt)

Reports to OEM Manager

Job position summary:

General Tool is looking for a positive and professional Customer Service Representative to join our growing team in Irvine, CA. In this role, you’ll be our customer’s first point of contact, responsible for delivering a best-in-class customer support experience.

The Customer Service Representative role is responsible for supporting the staff and team by helping customers with complaints and questions, giving customers information about products and services, taking orders, and processing returns. This role offers a chance to get experience with the basics of the manufacturing field.

Key Notes:

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation

Requirements & Skills:

• Must be fluent in written and spoken English (required)
  1. Bilingual in Spanish (Preferred)
• Experience with customer service – Minimum 2 years (required)
• Basic computer skills: experience with PMIS/SAP (Preferred, not required)
• Extremely detail-oriented and problem solver
• Must be able to lift to 50lbs to carry products to customers
• Need a reliable mode of transportation
• At least 18 years of age and authorized to work in the US
• Minimum high school diploma (required)

Physical and Mental Requirements:

• Must be able to lift, pull or push up to 20lbs to carry products to customers.
• Ability to work and sustain attention with distractions and/or interruptions.
• Ability to interact appropriately with a variety of individuals including customers/clients.
• Ability to deal with people under adverse circumstances.

Training will be provided

• Great employee benefits: Medical, dental, 401k, tuition assistance, PTO, sick, and holiday paid hours.
• Working hours: 8:30 AM – 5:30 PM, Monday-Friday, Hybrid Schedule to be determined

Please submit resumes only if you meet the requirements. Thank you.

Learn about General Tool, Inc.

General Tool is a privately-owned diamond tool manufacturing company headquartered in Irvine, California. Since the company was established in 1984, our goal has been to provide high-quality diamond tools and the best customer service in the industry. By making a strong commitment to innovation, manufacturing and service, General Tool sets a high standard for the OEM diamond tool industry. General Tool manufactures diamond blades and core bits primarily for the construction, stone and mining industries. Products from General Tool cuts and grind a variety of surfaces, including brick, mortar, concrete, granite, engineered stone, tile and glass.