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Electronic Health Records (EHR) Support Specialist

General Physician Buffalo, NY
  • Expired: over a month ago. Applications are no longer accepted.

General Physician, PC is a multi-location, multi-specialty practice. We bring together leading local practitioners to provide our patients with comprehensive healthcare coverage in a variety of practice areas from Primary Care to Specialty Services.

We are looking for a dynamic, team player to join our eHR team to resolve workflow issues & provide fast response and quality solutions for eHR issues or inefficiencies and improve patient care.


  • Responds to eHR support requests:
  • To resolve software issues (hardware, fax modem and server-related issues will be maintained and resolved by an outsourced IT Team)
  • To answer user-related questions and inquiries
  • Garners a process for ticket management and responds promptly and accurately
  • Sets up user accounts (security settings and user preferences)
  • Coordinates updates and changes to eHR documents, templates, components, modules
  • Problem-solves processes and issues
  • Collaborates with IT and clinical staff to develop solutions
  • Provides support for other eHR interfaces
  • Works on eHR-related priority projects


Prior experience in customer service support required

EMR support/help desk experience preferred

Knowledge of Microsoft Office


Effectively communicates with co-workers

Ability to prioritize

Actively participates in the problem-solving process

Possesses email and phone etiquette

Ability to work and reason independently

Ability to carry a project through to completion with limited supervision

Possesses a high attention to detail

General Physician, P.C. offers:

Health, Dental & Vision insurance

Paid time off (PTO)

Paid holidays

401(k) plan with employer contribution

Competitive salary

Verizon Wireless discount

General Physician, P.C. is proud to be AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

General Physician


Buffalo, NY