Over the last 75 years, the General Parts Group has grown to become one of the largest Foodservice Equipment Support companies in the USA. Our award-winning service department, GP-ServiceDirect currently supports a field service force of over 200 technicians, providing service in all or part of 26 states throughout the USA. We offer a full range of services that includes:
- Equipment Installation
- Equipment Repair
- Planned Maintenance Programs
- Water Filtration Services
- O.E.M. Parts Distribution
While we are customer-driven, we are also employee-oriented. Our high employee retention rate and continuous investment in training ensures that we respond to our customers’ needs with the most qualified and professional people in the industry.
Our long-term goal is to become the dominant national provider of comprehensive repair and maintenance services, including parts distribution, to the commercial food equipment industry.
POSITION SUMMARY: The Technician provides customer service in the field in order to troubleshoot, diagnose, and repair commercial cooking, refrigeration, and/or HVAC equipment.
ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to, the functions listed below)
•Properly troubleshoots, diagnoses, and repairs commercial cooking, refrigeration, and/or HVAC equipment.
•Provides the highest level of service to the customer and professionally communicates the service needed to customers.
•Defines service problems, collects data, establishes facts, and draws valid conclusions about the work needing to be performed.
•Legibly completes paperwork for all services performed on behalf of the customer.
•Consults with the Parts Department to get parts ordered and the Service Department to get follow up calls scheduled.
•Communicates with manufacturers as needed to help with diagnosing problems with equipment.
•Installs all parts ordered for the customer in a timely and professional manner.
•Maintains a neat and orderly truck, along with accurate part and tool inventory.
•Provides technical support for our staff and other technicians.
•Consults with manufacturers, sales reps, dealers, and customers.
•Promotes and recommends other services provided by the Company to customers.
•High School diploma or GED
•Refrigeration technicians must be EPA certified
•Must have a valid driver’s license from the state in which the applicant is applying and must be insurable by our auto insurance company
•Must pass a pre-employment drug screen and criminal background check
•Two (2) years of education and/or experience in food service equipment repair, or in a related area.
•Background experience in gas, electric, plumbing, and/or steam repairs a plus
•Must be highly safety conscious
•Excellent organizational skills, must be motivated, a self-starter, and able to follow through on duties and assignments with minimal supervision
•Must be able to climb stairs and ladders
•Moderate to heavy lifting and carrying (up to 75 pounds)
•Requires walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of 8 hours
•Must be able to use hands for fine manipulation of hand tools
General Parts participates in E-Verify and is an Equal Opportunity Employer
For more information please visit our website: https://generalparts.com/