Customer Service Specialist

POSITION SUMMARY: The Customer Service Specialist assists in a variety of tasks within all departments of the branch.

ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to, the functions listed below)

• Assists customers with inquiries regarding parts, pricing, and other general information.
• Performs customer service through research, part orders, issuing quotes, and resolving customer concerns using established procedures.
• Works with customers, technicians, vendors, representatives, and manufacturers to ensure the timeliness and accuracy of part orders.
• Assists dispatch with generating work orders, entering notes for billing, and entering new equipment information into the system.
• Greets customers and visitors as they enter the building while assisting customers in tagging equipment for repairs.
• Receives UPS shipments and ensures shipments are accurate and contain a bill of lading or invoice.
• Places component parts on warehouse shelves or attaches them to the appropriate Service Work Order.
• Follows safe work practices and accident prevention procedures.
• Performs other duties as assigned by Branch Manager.

RESPONSIBILITIES OF THE POSITION:

• Non-supervisory position.
• Reports to the Branch Manager.
• Makes decisions that affect other people, the financial resources, and/or the image and reputation of the organization.

MINIMUM QUALIFICATIONS:

• High School diploma or its equivalent.
• Two (2) years of education and/or experience in related area.
• Excellent customer service, communication, and problem solving skills
• Pass a pre-employment drug screen and criminal background check.
• Highly safety conscious.
• Excellent organizational skills, must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision

PHYSICAL DEMANDS:

• Normal office environment
• Occasional light lifting of office equipment, supplies, and boxes
• Frequent sitting with occasional walking and standing
• Requires dexterity on use of fingers for the operation of computers and other office equipment

General Parts offers a competitive benefit package that includes 401(k), Medical, Dental, Vision, Company Paid Long-Term Disability, Company Paid Life Insurance, Voluntary Life Insurance, Paid Holidays, Paid Time Off, On-Call Pay, Double Time on Sundays, Profit Sharing, Tool Allowance, Company Supplied Uniforms, and Company Supplied Service Vehicle, Tablet and Cell Phone.

General Parts participates in E-Verify and is an Equal Opportunity Employer

For more information please visit our website: https://generalparts.com/careers/