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Customer Service Specialist

General Parts, LLC
Lombard, IL
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, medical, vision,
Job Description

POSITION SUMMARY: The Customer Service Specialist assists in a variety of tasks within all departments of the branch.

ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to, the functions listed below)

  • Assists customers with inquiries regarding parts, pricing, and other general information.
  • Performs customer service through research, part orders, issuing quotes, and resolving customer concerns using established procedures.
  • Works with customers, technicians, vendors, representatives, and manufacturers to ensure the timeliness and accuracy of part orders.
  • Assists dispatch with generating work orders, entering notes for billing, and entering new equipment information into the system.
  • Greets customers and visitors as they enter the building while assisting customers in tagging equipment for repairs.
  • Receives UPS shipments and ensures shipments are accurate and contain a bill of lading or invoice.
  • Places component parts on warehouse shelves or attaches them to the appropriate Service Work Order.
  • Follows safe work practices and accident prevention procedures.
  • Performs other duties as assigned by Branch Manager.


  • Non-supervisory position.
  • Reports to the Branch Manager.
  • Makes decisions that affect other people, the financial resources, and/or the image and reputation of the organization.


  • High School diploma or its equivalent.
  • Two (2) years of education and/or experience in related area.
  • Excellent customer service, communication, and problem solving skills
  • Pass a pre-employment drug screen and criminal background check.
  • Highly safety conscious.
  • Excellent organizational skills, must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision


  • Normal office environment
  • Occasional light lifting of office equipment, supplies, and boxes
  • Frequent sitting with occasional walking and standing
  • Requires dexterity on use of fingers for the operation of computers and other office equipment


General Parts offers a competitive benefit package that includes 401(k), Medical, Dental, Vision, Company Paid Long-Term Disability, Company Paid Life Insurance, Voluntary Life Insurance, Paid Holidays, Paid Time Off, On-Call Pay, Double Time on Sundays, Profit Sharing, Tool Allowance, Company Supplied Uniforms, and Company Supplied Service Vehicle, Tablet and Cell Phone.

General Parts participates in E-Verify and is an Equal Opportunity Employer


For more information please visit our website:

Company Description
Over the last 80 years the General Parts Group has grown to become one of the largest Foodservice Equipment Support companies in the USA. Our award-winning service department, GP- ServiceDirect currently supports a field service force of over 200 technicians, providing service in all or part of 26 states throughout the USA.

General Parts, LLC


Lombard, IL



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