Customer Service Representative

Customer Service Representative Addison, IL

$50,000 - $60,000 + medical, dental, vision, 401(k), & PTO

What do you envision for your future? We believe in our strategy - and we'd like you to be a part of it. As a global leader, we can bring together the best in science, technology, business, and people to help solve one of the world's toughest challenges and shape a new age of healthcare.

We are expanding our headquarters in Arlington Heights and are seeking a customer service representative to join our team. You will manage the first line of contact for customer inquiries and will be responsible for customer communication via e-mail, live chat, and telephone.

If you are committed to making a difference and seek a challenging and rewarding career, you are strongly encouraged to apply.

Customer Service Representative Responsibilities:

• Managing personal key accounts
• Responding to pricing and delivery requests, along with preparing quotations daily
• Leading email and phone customer support for customers of varying size with the same attention and respect
• Collaborate with team from production to ensure proper fulfillment of orders
• Assisting in inventory management and purchasing
• Managing order flow process through our ERP
• Developing and maintaining solid customer relationships with frequent follow up to ensure correct shipment and payment
• Replying to client inquiries regarding product information
• Functioning as company contact through the entire business cycle (order to shipping)
• Answering questions regarding logistical concerns and expediting shipping when necessary
• Maintaining accurate pricing information and providing additional support to Sales Representatives

Customer Service Representative Qualifications:

• 2+ years of customer service experience in a corporate environment
• Excellent written and verbal communication skills
• Strong organizational and problem-solving skills
• Self-motivated and accountable; able to work alone with minimal direction, as well as be part of a team
• The ability to quickly adapt and change course as needed in a fast-paced environment
• Proficiency in MS Office Suite

by Jobble