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Service Technician

General Equipment & Supplies Fargo, ND
  • Posted: October 01, 2019
  • Full-Time
SUMMARY:

This individual, working closely with the Shop Foreman is responsible for the effective repair of machinery and components at high levels of quality. This individual will also be responsible for servicing units to fulfill OEM (Original Equipment Manufacturer) specifications. This individual must be able to perform quality work as efficiently and profitably as possible, work overtime. There is also a possibility of traveling with overnight stays and working weekends on occasion.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Builds knowledge of dealer supported product lines, service standards, and procedures
  • Can perform repairs and maintenance jobs with minimal supervision
  • Basic testing knowledge of all machine systems
  • Can repair and recondition all equipment components and systems
  • Develops and employs diagnostic related reasoning skills
  • Responsible for operating heavy construction equipment in a safe manner
  • Assists in the collection of data necessary for efficient inventory control
  • Attends local, regional, national service schools as requested
  • Maintains a clean and safe working environment
  • Maintains and cares for shop tools, equipment, and vehicles
  • Completes all paperwork required for jobs
  • Maintains close, positive working relationships with service, parts and administrative personnel
  • May perform other duties as directed by the Service Management
REQUIRED SKILLS:
  • Must have 5 years of heavy equipment experience, and be a proficient technician
  • Has minimum 2-year Diesel Technology or Automotive Technology degree or equivalent experience
  • Requires a valid driver’s license and the ability to maintain an insurable driving record
  • Obtains or is willing to obtain a Class A CDL License

 

ADDITIONAL JOB REQUIREMENTS:
  • Works in an efficient and effective manner
  • Contribution to departmental and product line goals
  • Must have excellent customer service skills, both internal and external customers
  • Organizational skills with ability to effectively manage multiple projects
    • Must be personable, highly motivated, a problem solver, reliable, ethical, and able to adapt to all forces around them – customers, suppliers, coworkers, and manufacturers
  • Should have solid equipment and mechanical knowledge and strong diagnostic skills
  • Able to work with minimal supervision and have a positive mental attitude

 

NATURE AND SCOPE OF JOB:
  • Occasionally lifting, carrying, pushing or pulling 100+ pounds and/or frequently lifting, carrying, pushing or pulling 50+ pounds and/or continuous lifting, carrying, pushing or pulling 20+
  • Occasional to frequent walking or standing
    • Frequent and continual movement as follows, often several of movements simultaneously (i.e. handle while crouching, carry while kneeling):
      • Kneel (bend legs at knee, come to rest on knees)/Crawl (move on hands, knees, and feet)
      • Crouch/Squat (bend body down and forward, bending legs and spine)
      • Climb (ascend/descend ladders, stairs, ramp, or step up on or down from equipment/trailer)
      • Stoop (Bend downward and forward at waist)
      • Lift (raise or lower object > 25 pounds from one level to another)
      • Carry (transport an object)/Handle (seize, hold turn with hands)
    • Push (press with steady force, moving forward, downward, outward)/Pull (drag or tug objects)
    • Turn/twist (move a body part in circular motion)/Bend (downward/forward at the spine & waist)
    • Reach (extend hands and arms in any direction)
    • Repetitive motion of wrists, hands, and fingers
  • Hearing and speaking to exchange information.
  • Dexterity of hands and fingers to operate equipment.
  • Consistently exposed to weather conditions, fumes, and loud noise.

 

The duties described above are the general nature and levels of work performed, but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Duties, responsibilities and activities may change at any time with or without notice.

General Equipment & Supplies

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